Job summary
Ward 31 is DMHs Trauma and Orthopaedics Ward
(Non-Elective). This roles purpose is to provide administrative support to the
clinical ward team and direct queries to the most appropriate clinical person
on the ward. This role is a fundamental component to effective patient flow on
the unit. The role is also a key point of contact for patients, relatives,
carers and visitors
Main duties of the job
Typical
duties of this role include but are not limited to
receive patients and
visitors to the ward
input patient admission,
attendance, transfer and discharge data to the necessary patient administration
& information systems, ensuring patient and GP details are accurate and
updated as necessary To arrange patient follow up and other appointments, as
required
provide administrative support
to ward-based clinics, as required
deal with telephone enquiries, taking and
conveying messages appropriately
sort incoming mail and
prepare outgoing mail for posting
prepare patient admission
packs, as necessary
maintain temporary paper
patient records during admission, ensuring that each item is correctly barcoded
for scanning into the Electronic Clinical Document Management System (ECDMS)
maintain accurate ward bed
board (until e-obs system fully implemented)
maintain ward staff board
maintain ward information
board
To
liaise with staff bank regarding shifts requiring nursing/HCA cover, as
directed by the nurse in charge
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
To
receive patients and visitors to the ward
To input patient admission, attendance, transfer and
discharge data to the necessary patient administration & information
systems, ensuring patient and GP details are accurate and updated as necessary
To arrange patient follow up and other appointments, as required
To provide administrative support to ward-based clinics,
as required
To deal with telephone enquiries, taking and conveying
messages appropriately
To sort incoming mail and prepare outgoing mail for
posting
To prepare patient admission packs, as necessary
To maintain temporary paper patient records during
admission, ensuring that each item is correctly barcoded for scanning into the
Electronic Clinical Document Management System (ECDMS)
To maintain accurate ward bed board (until e-obs system
fully implemented)
To maintain ward staff board
To maintain ward information board
To liaise with staff bank regarding shifts requiring
nursing/HCA cover, as directed by the nurse in charge
To undertake elements of ward check-list, as required (eg
VTE completion)
To ensure paper laboratory results are made available to
clinical teams for verification
To undertake delivery of investigation requests to
relevant hospital departments
Photocopying as required
To maintain adequate levels of ward stationery and
supplies, using CARDEA as required
To requisition repairs as necessary
The post holder holder may be required to undertake the
role of Information Asset Administrator or Information Asset Owner to provide
suppo rt for the control and administration of information assets within their
area/department (details available on the Health Informatics web page)
To provide cover as required during absence of colleagues
To assist in auditory purposes and
present / manage data for clinical governance
Job description
Job responsibilities
To
receive patients and visitors to the ward
To input patient admission, attendance, transfer and
discharge data to the necessary patient administration & information
systems, ensuring patient and GP details are accurate and updated as necessary
To arrange patient follow up and other appointments, as required
To provide administrative support to ward-based clinics,
as required
To deal with telephone enquiries, taking and conveying
messages appropriately
To sort incoming mail and prepare outgoing mail for
posting
To prepare patient admission packs, as necessary
To maintain temporary paper patient records during
admission, ensuring that each item is correctly barcoded for scanning into the
Electronic Clinical Document Management System (ECDMS)
To maintain accurate ward bed board (until e-obs system
fully implemented)
To maintain ward staff board
To maintain ward information board
To liaise with staff bank regarding shifts requiring
nursing/HCA cover, as directed by the nurse in charge
To undertake elements of ward check-list, as required (eg
VTE completion)
To ensure paper laboratory results are made available to
clinical teams for verification
To undertake delivery of investigation requests to
relevant hospital departments
Photocopying as required
To maintain adequate levels of ward stationery and
supplies, using CARDEA as required
To requisition repairs as necessary
The post holder holder may be required to undertake the
role of Information Asset Administrator or Information Asset Owner to provide
suppo rt for the control and administration of information assets within their
area/department (details available on the Health Informatics web page)
To provide cover as required during absence of colleagues
To assist in auditory purposes and
present / manage data for clinical governance
Person Specification
Qualifications
Essential
- NVQ Level 2 or Equivalent Administrative Experience
Experience
Essential
- Administrative Experience Equivilent to the Banding of the Post
- Extensive use of IT skills
Special Skills and Knowledge
Essential
- Good Communication Skillls both verbally and over the telephone
- To manage complex situations and provide support to clinical staff, patients and relatives.
- Act as the first point of contact for the ward and providing relatives with support information and directing queries and clinical updates.
- Good filing skills.
- Able to perform and complete auditory work.
- Work as a team to drive and improve standards.
- Assist the Ward Management team with sensitive and complex requirments which require a high level of sensitivity and professionalism.
Desirable
- Previous experience as a Ward Clerk in a busy acute ward.
Person Specification
Qualifications
Essential
- NVQ Level 2 or Equivalent Administrative Experience
Experience
Essential
- Administrative Experience Equivilent to the Banding of the Post
- Extensive use of IT skills
Special Skills and Knowledge
Essential
- Good Communication Skillls both verbally and over the telephone
- To manage complex situations and provide support to clinical staff, patients and relatives.
- Act as the first point of contact for the ward and providing relatives with support information and directing queries and clinical updates.
- Good filing skills.
- Able to perform and complete auditory work.
- Work as a team to drive and improve standards.
- Assist the Ward Management team with sensitive and complex requirments which require a high level of sensitivity and professionalism.
Desirable
- Previous experience as a Ward Clerk in a busy acute ward.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
