Ward Clerk

Job description

Job responsibilities

To receive patients and visitors to the ward

To input patient admission, attendance, transfer and discharge data to the necessary patient administration & information systems, ensuring patient and GP details are accurate and updated as necessary To arrange patient follow up and other appointments, as required

To provide administrative support to ward-based clinics, as required

To deal with telephone enquiries, taking and conveying messages appropriately

To sort incoming mail and prepare outgoing mail for posting

To prepare patient admission packs, as necessary

To maintain temporary paper patient records during admission, ensuring that each item is correctly barcoded for scanning into the Electronic Clinical Document Management System (ECDMS)

To maintain accurate ward bed board (until e-obs system fully implemented)

To maintain ward staff board

To maintain ward information board

To liaise with staff bank regarding shifts requiring nursing/HCA cover, as directed by the nurse in charge

To undertake elements of ward check-list, as required (eg VTE completion)

To undertake delivery of investigation requests to relevant hospital departments

Photocopying as required

To maintain adequate levels of ward stationery and supplies, using CARDEA as required

To requisition repairs as necessary

The post holder holder may be required to undertake the role of Information Asset

Administrator or Information Asset Owner to provide suppo rt for the control and administration of information assets within their area/department (details available on the (Health Informatics web page)

To provide cover as required during absence of colleagues

Person Specification

Qualifications

Essential

• Good standard of general education minimum of 3 GSCEs or equivalent at Grade C or above including English
• Educated to at least NVQ Level 2 in Business Administration (or working towards).or equivalent knowledge/ experience

Desirable

• Understanding of medical terminology.

Experience

Essential

• Relevant clerical/administrative experience

Desirable

• NHS Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment.
• Experience of working within an NHS Environment
• Experience in setting up and maintaining office filing systems.

Special Skills & Knowledge

Essential

• Committed to quality customer care/delivering excellent customer service.
• Ability to communicate accurately verbally and in writing with a wide range of people.
• Effective interpersonal skills
• Able to use own initiative to resolve routine queries, in line with departmental procedures.
• Able to work with minimal supervision following set procedures.
• Ability to prioritise workload.
• Able to work to deadlines.
• Flexible approach to work and adaptable to change.
• Ability to work as a member of a team
• Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
• IT skills
• Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality
• Ability to use discretion and maintain confidentiality.

Special Requirements

Essential

• Good communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)