Job summary
An
exciting opportunity has arisen for an administrator to join the Healthroster
Team at County Durham & Darlington NHS Foundation Trust.
The
successful candidate will be integral to the teams work and actively contribute
to the daily administration and further development of our use of an electronic
rostering system across the Trust. With support this postholder will have a
particular focus on the administrative process required in placing the Student
and Internationally Educated Nurses on to the Healthroster system.
Main duties of the job
To
perform this role the successful candidate will need to have excellent
organisational skills, and the ability to produce good quality administrative
work and have a good working knowledge of Microsoft.
You must be able to work
effectively as part of a team working collaboratively with other members of the
Healthroster team and the Practice Education & Development team along with
collaegues from across the wider organisation in developing the use of
electronic rostering. You will also be expected to use your own initiative when
required.
On a daily basis the
successful candidate will be required to respond to correspondance via emails
and by telephone from sources within the organisation and externally, using own
initiative to provide responses and escalating sensitive and urgent matters to
the relevant team member.
You
will also provide some general administrative support to the Safe Staffing Lead
Nurse/ Matron.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
We are unable to offer sponsorship for roles that do not require a professional registration, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
The
team is responsible for the ongoing development of electronic rostering across
the Trust by actively contributing to the daily administration and maintenance
of the electronic rostering system with a particular focus on student nurses
and other learners on placement within the organisation.
To provide confidential
secretarial and general admin support to the Safe Staffing Lead Nurse and
provide timely and accurate administrative services to the department,
producing letters and reports as appropriate.
To deal with telephone
enquiries, taking and conveying messages appropriately and escalating to
relevant team members as appropriate. Provide information, signposting and
advice to managers and staff in line with policies and procedures, SOPs and
work instructions.
To organise meetings,
including arranging venues, preparing agendas, collating and issuing papers and
attending for taking and production of minutes, as required. With support
collate data and prepare reports or presentations.
To operate efficient and
up-to-date administrative systems and processes for all office tasks whilst
prioritising own workload to meet the needs of the Service.
Provide
excellent customer service and proactively contribute to the HealthRoster team
meetings
Job description
Job responsibilities
The
team is responsible for the ongoing development of electronic rostering across
the Trust by actively contributing to the daily administration and maintenance
of the electronic rostering system with a particular focus on student nurses
and other learners on placement within the organisation.
To provide confidential
secretarial and general admin support to the Safe Staffing Lead Nurse and
provide timely and accurate administrative services to the department,
producing letters and reports as appropriate.
To deal with telephone
enquiries, taking and conveying messages appropriately and escalating to
relevant team members as appropriate. Provide information, signposting and
advice to managers and staff in line with policies and procedures, SOPs and
work instructions.
To organise meetings,
including arranging venues, preparing agendas, collating and issuing papers and
attending for taking and production of minutes, as required. With support
collate data and prepare reports or presentations.
To operate efficient and
up-to-date administrative systems and processes for all office tasks whilst
prioritising own workload to meet the needs of the Service.
Provide
excellent customer service and proactively contribute to the HealthRoster team
meetings
Person Specification
Qualifications
Essential
- Good Standard of Education - Minimum of 3 GCSE's (or equivalent) at C Grade or above including English Language
- NVQ Level 3 in Business Administration or equivalent knowledge/ experience (or working towards).
- Keyboard/ typing qualification equivalent to RSA 3/ OCR Advanced text/ word processing or equivalent experience with typing skills to a high standard.
Experience
Essential
- Experience of a secretarial/administrative role providing general provision of secretarial/administrative duties in a challenging and constantly changing environment
- Demonstrate Experience of using Microsoft Word
- Experience in setting up and maintaining office filing systems
- Experience of maintaining and setting up databases
- Experience in planning and organising meetings and taking notes
- Experience of providing secretarial/administrative support to a team
Desirable
- Experience of working in administrative roles in a health care setting
Special Skills and Knowledge
Essential
- Knowledge of computer packages, e.g. Word, Excel, Outlook and PowerPoint
- IT Skills
- Ability to analyse and present data using Excel and Access packages
- Ability to use email and maintain and update paper and electronic diaries
- Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- Ability to use discretion and maintain confidentiality
- Good interpersonal skills
- Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
- Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Ability to organise and prioritise workload in order to meet deadlines
- Ability to work as a member of a team
- Committed to quality customer care/delivering excellent customer service.
- Flexible approach to work and adaptable to change.
Desirable
- Experience of working with Healthroster
Person Specification
Qualifications
Essential
- Good Standard of Education - Minimum of 3 GCSE's (or equivalent) at C Grade or above including English Language
- NVQ Level 3 in Business Administration or equivalent knowledge/ experience (or working towards).
- Keyboard/ typing qualification equivalent to RSA 3/ OCR Advanced text/ word processing or equivalent experience with typing skills to a high standard.
Experience
Essential
- Experience of a secretarial/administrative role providing general provision of secretarial/administrative duties in a challenging and constantly changing environment
- Demonstrate Experience of using Microsoft Word
- Experience in setting up and maintaining office filing systems
- Experience of maintaining and setting up databases
- Experience in planning and organising meetings and taking notes
- Experience of providing secretarial/administrative support to a team
Desirable
- Experience of working in administrative roles in a health care setting
Special Skills and Knowledge
Essential
- Knowledge of computer packages, e.g. Word, Excel, Outlook and PowerPoint
- IT Skills
- Ability to analyse and present data using Excel and Access packages
- Ability to use email and maintain and update paper and electronic diaries
- Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- Ability to use discretion and maintain confidentiality
- Good interpersonal skills
- Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
- Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Ability to organise and prioritise workload in order to meet deadlines
- Ability to work as a member of a team
- Committed to quality customer care/delivering excellent customer service.
- Flexible approach to work and adaptable to change.
Desirable
- Experience of working with Healthroster
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Bishop Auckland General Hospital
Cockton Hill Road
Bishop Auckland
County Durham
DL14 6AD
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
