County Durham & Darlington NHS Foundation Trust

Orthotics Admin Assistant

This job is now closed

Job summary

This is an exciting opportunity to jointhe Orthotic Services Department which is a unique small established team of 7 Trust employed staff plus 5 Orthotists providing a service to the people of County Durham. The service is led by the Orthotics Manager and is part of Community Services . We are looking to recruit 2 part time Administration Assistants to join our happy team.

The role is to provide administration support to the busy team and involves patient contact. There are 2 vacancies one at Sedgefield Community Hospital and one at University Hospital of Durham The successful applicant would need to be flexible as they may be expected to work at either site when required.

You will be expected to hold the relevant experience as specified in the person specification and be able to work alongside the team to provide a positive outcome for our patients. In return

We offer you the chance to become part of our warm and caring team.

Main duties of the job

This role includes -

Dealing with daily deliveries.

Placing Orders on Hospital Ordering System - Cardea

Opening referrals and registering on the Orthotic Computer system

Preparing clinics

Data inputting

Answering the telephone and dealing with queries arising,

Covering Orthotic Officer at Shotley Bridge Hospital and Chester Le Steet Hospital when absent

Working at any other Trust site when required

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

We are unable to offer sponsorship for roles that do not require a professional registration, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Date posted

06 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9439-23-1042

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Job description

Job responsibilities

To provide an efficient customer service, welcoming visitors to the department.Dealing with a diverse range of enquiries from patients, other health professionals, external agencies, and members of the general public, in person or by telephone in a pleasant and helpful manner

To be able to plan, organise and evaluate own administration workload taking into account the priority needs of the service.

To be able to plan and carry out work with colleagues as necessary

Management of patient appointments via telephone or face to face contacts or byletter

Prepare Clinics

Accepting deliveries and dealing accordingly

Be ableto cope with frequent interruptions and change at very short notice to planned workload or place of work

To be able to work within a team environment attend and contribute to team meetings. To effectively use a variety of verbal communication skills to manage sensitive and difficult situations

Ability to change hospital location at short notice in event of sickness andholidays

Job description

Job responsibilities

To be able to plan, organise and evaluate own administration workload taking into account the priority needs of the service.

To be able to plan and carry out work with colleagues as necessary

Management of patient appointments via telephone or face to face contacts or byletter

Prepare Clinics

Accepting deliveries and dealing accordingly

Be ableto cope with frequent interruptions and change at very short notice to planned workload or place of work

To be able to work within a team environment attend and contribute to team meetings. To effectively use a variety of verbal communication skills to manage sensitive and difficult situations

Ability to change hospital location at short notice in event of sickness andholidays

Person Specification

Special Skills & Knowledge

Essential

Evidence of:
Good listening skills
Good communication skills (verbal and written)
Basic IT skills
Ability to work across site

Desirable

Basic IT qualification

Qualifications

Essential

Educated to GCSE standard

Experience

Essential

Evidence of ability to work in a team
Minimum of 1 years experience working in an administrative role
Evidence of working within a Healthcare environment or similar

Special Requirements

Essential

Ability to work under pressure

Person Specification

Special Skills & Knowledge

Essential

Evidence of:
Good listening skills
Good communication skills (verbal and written)
Basic IT skills
Ability to work across site

Desirable

Basic IT qualification

Qualifications

Essential

Educated to GCSE standard

Experience

Essential

Evidence of ability to work in a team
Minimum of 1 years experience working in an administrative role
Evidence of working within a Healthcare environment or similar

Special Requirements

Essential

Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)