Job summary
An opportunity has arisen for a Senior receptionist to work
within County Durham & Darlington Minor Injuries/Urgent Treatment Care
Centre at Peterlee
As Senior Receptionist you will be part of a team and
responsible to line manage staff to provide an efficient reception and
administration service. You will need to demonstrate excellent interpersonal
skills and the ability to communicate with staff and service users alike.
You will need a good knowledge of computer systems and
possess excellent organisational skills and be confident in completing both
individual and team tasks. Duties will include a wide range of admin tasks and some
reception work.
Due to the nature of the work you will need to demonstrate a
good understanding of confidentiality and a non-judgmental attitude is
essential.
Hours are Monday to Friday , however you will on
occasions be required to cover shortfalls and this could include weekends, days
and evenings. In addition you may be required to help cover in other UTCs
across the County.
Main duties of the job
As Senior Receptionist the post holder will be responsible
to line manage a small team of receptionists ensuring the smooth running of the
Urgent Care Reception on a daily basis.
You will be resposnible for admin/reception duties eg filing
/ e-mailing/scanning/completing monthly audits.
Responsible for the timely and accurate
management of reception rotas, holidays, managing absence, appraisals, etc.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
We are unable to offer sponsorship for roles that do not require a professional registration, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
As Senior Receptionist
you will be responsible for the day to day supervision/management and
co-ordination of a small team of receptionists ensuring the overall smooth
running of Urgent Care Reception.
You will be required to -
Complete monthly rotas ensuring the rota is covered well in
advance and deal with unplanned absences or planned staff absences, including
co-ordinating annual leave for reception team and at times cover the reception
by covering gaps in the rota whilst following Trust procedures.
Manage sickness and absence - return to work interviews and
yearly appraisals including one to one reviews.
You will be required to support admin team lead completing
administrative tasks as required. Also
you will retrieve and collate data to complete monthly audits for service.
Arrange meetings, prepare agendas, compile and issue papers,
take and transcribe minutes within agreed timetables
Maintain an up to date filing and archive filing system.
On occasions you will be required to contribute to the recruitment
and selection of team members.
Job description
Job responsibilities
As Senior Receptionist
you will be responsible for the day to day supervision/management and
co-ordination of a small team of receptionists ensuring the overall smooth
running of Urgent Care Reception.
You will be required to -
Complete monthly rotas ensuring the rota is covered well in
advance and deal with unplanned absences or planned staff absences, including
co-ordinating annual leave for reception team and at times cover the reception
by covering gaps in the rota whilst following Trust procedures.
Manage sickness and absence - return to work interviews and
yearly appraisals including one to one reviews.
You will be required to support admin team lead completing
administrative tasks as required. Also
you will retrieve and collate data to complete monthly audits for service.
Arrange meetings, prepare agendas, compile and issue papers,
take and transcribe minutes within agreed timetables
Maintain an up to date filing and archive filing system.
On occasions you will be required to contribute to the recruitment
and selection of team members.
Person Specification
Experience
Essential
- Excellent IT skills including good working knowledge of computer packages, e.g. Word, Excel, Outlook and PowerPoint
- Excellent communication and interpersonal skills including verbal, written and telephone with a wide range of staff, professionals and members of the public whilst presenting a positive and professional image at all times.
- Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- Ability to use discretion and maintain confidentiality and discretion and understand the need for tact and diplomacy.
- Ability to work autonomously and manage own workload in order to meet deadlines with excellent time management organizational and prioritization skills and the ability to work under pressure.
- Ability to work as a member of a team
- Committed to quality customer care/delivering excellent customer service.
- Flexible approach to work and adaptable to change
Desirable
- NHS experience
- Knowledge of CDDFT Systems
Special Requirements
Essential
- Ability to travel to travel to other sites across the county as and when required
- Willing to undertake any training required for the post.
Qualifications
Essential
- 5 GCSEs Grades A to C or NVQ Level 3 in Business Admin/Customer Care or equivalent experience
Desirable
Special Skills and Knowledge
Essential
- Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment
- Experience of providing administrative support to a team
- Experience in setting up and maintaining office filing systems
Desirable
- Experience of managing staff
- Experience in planning and organising meetings and taking notes
Person Specification
Experience
Essential
- Excellent IT skills including good working knowledge of computer packages, e.g. Word, Excel, Outlook and PowerPoint
- Excellent communication and interpersonal skills including verbal, written and telephone with a wide range of staff, professionals and members of the public whilst presenting a positive and professional image at all times.
- Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- Ability to use discretion and maintain confidentiality and discretion and understand the need for tact and diplomacy.
- Ability to work autonomously and manage own workload in order to meet deadlines with excellent time management organizational and prioritization skills and the ability to work under pressure.
- Ability to work as a member of a team
- Committed to quality customer care/delivering excellent customer service.
- Flexible approach to work and adaptable to change
Desirable
- NHS experience
- Knowledge of CDDFT Systems
Special Requirements
Essential
- Ability to travel to travel to other sites across the county as and when required
- Willing to undertake any training required for the post.
Qualifications
Essential
- 5 GCSEs Grades A to C or NVQ Level 3 in Business Admin/Customer Care or equivalent experience
Desirable
Special Skills and Knowledge
Essential
- Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment
- Experience of providing administrative support to a team
- Experience in setting up and maintaining office filing systems
Desirable
- Experience of managing staff
- Experience in planning and organising meetings and taking notes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Peterlee Urgent Care Centre
Peterlee Community Hospital
O'Neill Drive, Peterlee
County Durham
SR8 5UQ
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
