Job summary
This is an exciting opportunity to work within
Clinical Specialist Services (CSS) core team. The post holder will work to support the implementation of
transformation projects throughout the care group, but specifically within the
Outpatient setting. They will work with
the senior staff to implement continuous service improvement ensuring quality,
consistency, communication and evaluation of the work undertaken. They will be required to support in the
collation, monitoring and presentation of data, will support service
improvement and will work with service managers from other care groups to adapt
and adopt the transformation project work. The post holder will also line
manage administration staff in standalone operational teams, for example the
Blood Line staff.
Main duties of the job
Supporting
the Outpatient Transformation Lead in the development, implementation and
delivery of improved services in Outpatients and other areas within the care
group, the post holder has responsibility in delivering the following key
result areas:
Staff
Line manage staff in
accordance with the standards set out by the Trust, specifically the Blood Line
staff and other administration staff in standalone operational teams
Manage leave, absence,
mileage and time/flexi sheets etc.
for staff directly
line managed.
Ensure admin staff
undertake mandatory training
Liaise with other Admin
Managers and Team Leaders to identify service requirements, gaps and surplus,
and assess feasibility of joint provision, as appropriate.
Improvement and Monitoring
Work with the wider services
and forums to review systems and processes, to identify improvement
opportunities and manages change processes
Apply solution focused
problem solving to address the challenges with systems and processes within the
care group
Carry out activity evaluation
in line with the project plan and learning from best practice
Collate and present verbal
and written reports as required
Contribute
to know
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
We are unable to offer sponsorship for roles that do not require a professional registration, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
The role will sit within the CSS core team and
will support the efficient and effective review, implementation and monitoring of
transformation projects. The post holder
will work closely, in the first instance, with the Outpatient Transformation
Lead and the Outpatient work stream to implement national and local
transformation projects. The role will
support the transformation by collating, monitoring and presenting data to
demonstrate the need and impact of change.
The post holder will also manage standalone admin functions within the
care group, for example the Blood Line team and will support the core team in
the review, updating and adoption of new systems and process to improve the
efficiency of the care group.
Job description
Job responsibilities
The role will sit within the CSS core team and
will support the efficient and effective review, implementation and monitoring of
transformation projects. The post holder
will work closely, in the first instance, with the Outpatient Transformation
Lead and the Outpatient work stream to implement national and local
transformation projects. The role will
support the transformation by collating, monitoring and presenting data to
demonstrate the need and impact of change.
The post holder will also manage standalone admin functions within the
care group, for example the Blood Line team and will support the core team in
the review, updating and adoption of new systems and process to improve the
efficiency of the care group.
Person Specification
Experience
Essential
- Experience of working across a variety of specialties
- Experience in supervising/training and managing staff and dealing with complex staffing issues
- Experience in planning and organising complex meetings
- Experience in attending and recording minutes of meetings accurately
- Experience of developing, monitoring and managing office systems i.e. SOPs
- Experience in a clinical/NHS environment.
- Previous administration experience working
- in a busy administration role
- Knowledge of administrative procedures
- Understanding of medical terminology
- Knowledge of Data Protection and Caldicott Principles and demonstrate understanding of confidentiality and the associated legal and policy requirements
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties, including taking minutes
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Able to organise own workload and prioritise, often under pressure and demonstrate good time management skills
- Flexible approach to work and adaptable to change.
- Team worker
- Ability to support staff through periods of organisational change
Special Requirements
Essential
- The ability to travel to CDDFT sites
Qualifications
Essential
- Good Standard of education - minimum of 4
- GCSEs (or equivalent) at Grade C or above including English Language
- Educated to degree standard or equivalent experience
- Educated to at least NVQ Level 4 in Business Administration or equivalent knowledge/experience (or working towards)
- Evidence of continuing professional development
Desirable
- Management Course
- Leadership Course
Special Skills and Knowledge
Essential
- Knowledge of trusts policies and
- procedures, particularly HR management
- policies and procedures and to be able to
- advise other staff
- Proficient IT skills and experience of using a wide range of software packages e.g. PowerPoint, Excel, and Microsoft Word
- Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Develop, adapt and improve office systems in a changing environment.
- Working knowledge of clinical/service terminology
- Committed to quality customer care/delivering excellent customer service.
- Effective interpersonal skills
- Evidence of effective communication skills and demonstrate both excellent verbal and written comprehension skill.
- Ability to maintain and develop communication links with senior officers in other organisations
Person Specification
Experience
Essential
- Experience of working across a variety of specialties
- Experience in supervising/training and managing staff and dealing with complex staffing issues
- Experience in planning and organising complex meetings
- Experience in attending and recording minutes of meetings accurately
- Experience of developing, monitoring and managing office systems i.e. SOPs
- Experience in a clinical/NHS environment.
- Previous administration experience working
- in a busy administration role
- Knowledge of administrative procedures
- Understanding of medical terminology
- Knowledge of Data Protection and Caldicott Principles and demonstrate understanding of confidentiality and the associated legal and policy requirements
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties, including taking minutes
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Able to organise own workload and prioritise, often under pressure and demonstrate good time management skills
- Flexible approach to work and adaptable to change.
- Team worker
- Ability to support staff through periods of organisational change
Special Requirements
Essential
- The ability to travel to CDDFT sites
Qualifications
Essential
- Good Standard of education - minimum of 4
- GCSEs (or equivalent) at Grade C or above including English Language
- Educated to degree standard or equivalent experience
- Educated to at least NVQ Level 4 in Business Administration or equivalent knowledge/experience (or working towards)
- Evidence of continuing professional development
Desirable
- Management Course
- Leadership Course
Special Skills and Knowledge
Essential
- Knowledge of trusts policies and
- procedures, particularly HR management
- policies and procedures and to be able to
- advise other staff
- Proficient IT skills and experience of using a wide range of software packages e.g. PowerPoint, Excel, and Microsoft Word
- Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Develop, adapt and improve office systems in a changing environment.
- Working knowledge of clinical/service terminology
- Committed to quality customer care/delivering excellent customer service.
- Effective interpersonal skills
- Evidence of effective communication skills and demonstrate both excellent verbal and written comprehension skill.
- Ability to maintain and develop communication links with senior officers in other organisations
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
