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County Durham & Darlington NHS Foundation Trust

Darlington Community Services Clinical Admin Assistant

Information:

This job is now closed

Job summary

This post will be based in Hundens Lane, Darlington, taking referrals for the Community Services and RIACT and Darlington Care home team. The Clinical Admin Assistants post holder would be required to work with and support the teams with their clinical administration functions associated with the management of patients: accepting incoming tasks and referrals to the team, setting appropriate care plans. Using the autoplanner functionality within SystmOne to allocate the following days visits. Supporting the duty sister to review allocated visits and supporting any changes required to the visit lists.

Main duties of the job

Please see the job description for the details of this exciting role, If you enjoy working in a busy environment, have excellent inter-personal skills and are committed to providing the highest quality care for our patients then we look forward to receiving your application form.

Understanding of medical terminology and knowledge of electronic patient record systems such as SystmOne, along with awareness of customer service/ call centre processes such as NetCall liberty call handling solution are an advantage.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

At County Durham and Darlington NHS Foundation Trust our aim is to always deliver excellent care with compassion to deliver the highest quality of care our patients deserve. We value the personal skills, experiences and qualities that individuals bring to the Trust; creating an inclusive working environment to attract talented people who feel motivated, involved and able to influence the future direction of our services.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Details

Date posted

07 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9439-23-0480

Job locations

Darlington Nhs Trust

Hundens Lane

Darlington

County Durham

DL1 1JE


Job description

Job responsibilities

To work with staff across an identified service area in a non-patient facing clinical role:

To be responsible for the accepting and completing of electronic tasks with the help of the nursing staff as required.

Participate and provide training around the electronic patient management system and functioning of the team in their area.

Provide and receive routine information requiring tact or persuasive skills; Provide and receive complex or sensitive information; Provide advice, instruction or training to the team Provide and receive complex, sensitive information; dealing with and understanding behaviours.

Client Group: Comprehensive portfolio of nursing, healthcare and case management services to primarily housebound patients requiring support in the community 24 hours a day, 365 days a year.

To arrange an informal discussion please email: lucy.coleby@nhs.net with your name and a contact telephone number. One of the team will be in touch.

Job description

Job responsibilities

To work with staff across an identified service area in a non-patient facing clinical role:

To be responsible for the accepting and completing of electronic tasks with the help of the nursing staff as required.

Participate and provide training around the electronic patient management system and functioning of the team in their area.

Provide and receive routine information requiring tact or persuasive skills; Provide and receive complex or sensitive information; Provide advice, instruction or training to the team Provide and receive complex, sensitive information; dealing with and understanding behaviours.

Client Group: Comprehensive portfolio of nursing, healthcare and case management services to primarily housebound patients requiring support in the community 24 hours a day, 365 days a year.

To arrange an informal discussion please email: lucy.coleby@nhs.net with your name and a contact telephone number. One of the team will be in touch.

Person Specification

Qualifications

Essential

  • NVQ Level 3 or equivalent level of training and understanding of clinical organisation gained through individual training and experience

Desirable

  • Understanding and familiarity with electronic systems such as SystmOne

Experience

Essential

  • Experience of using trust electronic systems such as SystmOne and telephone call handling

Desirable

  • Understanding of community nursing caseloads and systems of working

Special Requirements

Essential

  • Good verbal and written communication skills Good organisational and facilitation skills
  • Ability to work independently
  • General I.T. skills

Desirable

  • Ability to use audit methodologies Using data extraction methodology Preparing excel spreadsheets and reports
  • Clinical knowledge
  • Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care
Person Specification

Qualifications

Essential

  • NVQ Level 3 or equivalent level of training and understanding of clinical organisation gained through individual training and experience

Desirable

  • Understanding and familiarity with electronic systems such as SystmOne

Experience

Essential

  • Experience of using trust electronic systems such as SystmOne and telephone call handling

Desirable

  • Understanding of community nursing caseloads and systems of working

Special Requirements

Essential

  • Good verbal and written communication skills Good organisational and facilitation skills
  • Ability to work independently
  • General I.T. skills

Desirable

  • Ability to use audit methodologies Using data extraction methodology Preparing excel spreadsheets and reports
  • Clinical knowledge
  • Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Nhs Trust

Hundens Lane

Darlington

County Durham

DL1 1JE


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Nhs Trust

Hundens Lane

Darlington

County Durham

DL1 1JE


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Lead

Lucy Coleby

Lucy.coleby@nhs.net

07388960223

Details

Date posted

07 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9439-23-0480

Job locations

Darlington Nhs Trust

Hundens Lane

Darlington

County Durham

DL1 1JE


Supporting documents

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