Job summary
An
exciting opportunity has arisen for a Band 3 Team Support Officer to join our
friendly and forward thinking team within Community Services covering the Sedgefield
Locality.
Main duties of the job
The
team support officer is a key function in the management and day to day
functionality of community nursing teams and the patients they care for. The purpose of this role is to work with and
support the team with their clinical administration functions associated with
the management of patients: accepting incoming tasks and referrals to the team,
setting appropriate care plans. Using the autoplanner functionality within
SystmOne to allocate the following days visits. Supporting the duty Sister to
review allocated visits and supporting any changes required to the visit lists.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
To
be eligible for Health and Care Worker visa sponsorship you will usually need
to be paid at least £25,600 per year
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
At County Durham and Darlington NHS Foundation Trust our aim is to always deliver excellent care with compassion to deliver the highest quality of care our patients deserve. We value the personal skills, experiences and qualities that individuals bring to the Trust; creating an inclusive working environment to attract talented people who feel motivated, involved and able to influence the future direction of our services.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
To work with staff across an identified service area in a
non-patient facing clinical role:
To be responsible for the accepting and completing of
electronic tasks with the help of the nursing staff as required.
Allocate work appropriately using electronic systems.
To identify and apply appropriate care plans, setting
frequency and date.
Carry out administrative and housekeeping tasks to support
the service and patient care.
Participate and provide training around the electronic
patient management system and functioning of the team in their area.
Provide and receive routine information requiring tact or
persuasive skills; Provide and receive complex or sensitive information;
Provide advice, instruction or training to the team Provide and receive
complex, sensitive information; dealing with and understanding behaviours.
Client Group: Comprehensive portfolio of
nursing, healthcare and case management services to primarily housebound
patients requiring support in the community 24 hours a day, 365 days a year
Job description
Job responsibilities
To work with staff across an identified service area in a
non-patient facing clinical role:
To be responsible for the accepting and completing of
electronic tasks with the help of the nursing staff as required.
Allocate work appropriately using electronic systems.
To identify and apply appropriate care plans, setting
frequency and date.
Carry out administrative and housekeeping tasks to support
the service and patient care.
Participate and provide training around the electronic
patient management system and functioning of the team in their area.
Provide and receive routine information requiring tact or
persuasive skills; Provide and receive complex or sensitive information;
Provide advice, instruction or training to the team Provide and receive
complex, sensitive information; dealing with and understanding behaviours.
Client Group: Comprehensive portfolio of
nursing, healthcare and case management services to primarily housebound
patients requiring support in the community 24 hours a day, 365 days a year
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent
Desirable
- Understanding and familiarity with electronic systems such as SystmOne
Experience
Essential
- Experience of using trust electronic systems such as SystmOne and telephone call handling
Desirable
- Understanding of community nursing caseloads and systems of working
Special Skills and Knowledge
Essential
- Good verbal and written communication skills
- Good organisational and facilitation skills
- Ability to work independently
- General IT skills
Desirable
- Using data extraction
- Preparing excel spreadsheets
- Clinical knowledge
- Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent
Desirable
- Understanding and familiarity with electronic systems such as SystmOne
Experience
Essential
- Experience of using trust electronic systems such as SystmOne and telephone call handling
Desirable
- Understanding of community nursing caseloads and systems of working
Special Skills and Knowledge
Essential
- Good verbal and written communication skills
- Good organisational and facilitation skills
- Ability to work independently
- General IT skills
Desirable
- Using data extraction
- Preparing excel spreadsheets
- Clinical knowledge
- Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
