County Durham & Darlington NHS Foundation Trust

Progress Clerk

This job is now closed

Job summary

An exciting opportunity has arisen within the Emergency Department University Hospital of North Durham as a Progress Clerk. The Progress Clerk will be expected to work as part of the team under the direction of the Emergency Department Nurse coordinator and Medical coordinator, to ensure the smooth flow of patients through the department. The post holder will be expected to maintain confidentiallity and adopt a positive attitude towards staff, patients and relatives at all times.

The post holder will offer pastoral support and guidance for both patients and relatives

Main duties of the job

It is expected that by coordinating administrative tasks, liaising with other departments and expediting clinical investigations the post holder will contribute to the efficient and effective running of the department resulting in a significant reduction in patient journey times and improving performance against the Emergency Department standard. Working in partnership with the Nurse and Medical coordinator , the post holder will maintain the computer based system for patient flow and ensure tests are ordered and carried out at appropriate times escalating when standard operating procedures are breached. The post holder will be instrumental in ensuring the discharge and patient transfer processes are efficient, timely and run smoothly.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

To be eligible for Health and Care Worker visa sponsorship you will usually need to be paid at least £25,600 per year

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

At County Durham and Darlington NHS Foundation Trust our aim is to always deliver excellent care with compassion to deliver the highest quality of care our patients deserve. We value the personal skills, experiences and qualities that individuals bring to the Trust; creating an inclusive working environment to attract talented people who feel motivated, involved and able to influence the future direction of our services. The wellbeing of staff is important to us; we have a dedicated Health and Wellbeing team who provide support on a range of topics.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Date posted

09 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-23-0168

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Job description

Job responsibilities

Answer the phone and deal with requests for information, whilst maintaining confidentiality.

Greet and assist relatives/carers.

Relaying messages to other members of staff.

Liaise with Coordinators in the Assessment Unit and other acute admitting services to facilitate a safe efficient transfer from the department.

Ensure bloods are taken in a timely fashion, progress chase to ensure bloods are reviewed in a timely fashion, escalating to clinical staff where bloods have not been processed.

Ensure patients are sent for imaging and escalate when reports are not readily available according to service level agreements, continuously expediting diagnostic delays.

Work with the medical co-ordinator and nurse in charge to ensure hourly board rounds are conducted and appropriate action taken / followed up.

Work with Medical Co-ordinator to ensure a decision to admit is made within 2.5 hours of the patients journey

Track progress every 30 minutes until the patient has left the department.

Escalate any delays highlighted to Matron and Service Manager / Bronze command, whichever deemed appropriate.

Where required ensure a patients discharge is completed in a timely way (non clinical component of discharge).

As directed liaise with Acute Medical Unit and other admitting areas with regard to bed/transfer requests and discuss potential delays with site manager.

Bleep medical staff for speciality opinions as requested and ensures times of request and reviews are documented

Book any ambulance transport which may be required.

Liaise with the Discharge Lounge, i.e. if patients can go there to wait for transport.

Liaise with Ambulance Control regarding the progress of transport home and record outcomes of any discussions

Complete any photocopying in preparation for the patient going to the ward

Print off patient records in preparation for the patient to be taken to the ward.

Ensure all data fields are completed as required

Work in partnership with the Ward Coordinators, Discharge Coordinators and Multi-Professional Team to ensure timely discharge or transfer.

Monitor and maintain patients flow, by ensuring all information regarding patients progress is recorded.

Keeping Symphony and TPP SystmOne up to date.

Chase any outstanding reports to ensure excellent patient experience.

Ensure the patients location is constantly updated.

Ensure completion of the department summary to inform the patient placement meeting.

Responsible for delivering a delegated workload against the needs of patients and service requirements

This job description is not meant to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in the light of developing organisational and service needs and wherever possible change will follow consultation with the post holder.