Job summary
We are looking for a caring, motivated, and proactive Continence Support Worker to join our specialist continence service. This is a rewarding role supporting children and young people with bladder and bowel needs to maintain dignity, independence, and quality of life.
Working as part of a dedicated multidisciplinary team, you will provide person-centred continence care, support assessments, deliver advice, and promote best practice in toilet training and continence management across the service.
What We're Looking For - A kind, patient-focused individual with excellent communication skills
- Ability to work sensitively with people experiencing intimate care needs
- A team player with good organisational skills and attention to detail
- Experience in health or social care is desirable but not essential
- Willingness to undertake relevant training and development
- A positive attitude towards promoting continence and challenging stigma
Main duties of the job
What You'll Do
- Complete continence assessments
- Carry out bladder scans and collection of urinalysis.
- Provide bladder and bowel health education to patients, carers, and families
- Assist with fitting continence products and equipment
- Deliver follow-up support, monitoring progress and escalating concerns appropriately
- Help promote continence awareness across community and clinical settings
- Maintain accurate records and contribute to individualised care plans
- Act as a compassionate advocate for patient dignity and privacy
- Please refer to the job description for a full description.
About us
What We Offer
- Full training and ongoing professional development
- Supportive team environment
- Opportunities to build specialist continence care skills
- Opportunities to attend symposium for networking and development within the role.
Why Join Us? Continence care transforms lives. By joining our team, you'll play a vital role in helping individuals regain confidence, independence, and dignity. If you are compassionate, eager to learn, and ready to make a meaningful impact, we would love to hear from you
Job description
Job responsibilities
- Manage incoming referrals, ensuring accurate data entry and timely triage
- Book and coordinate patient appointments, clinics, and followup visits
- Act as the first point of contact for patients, carers, and professionals
- Provide clear, sensitive communication about continence service processes
- Maintain and update patient records, databases, and correspondence
- Support clinicians with administrative tasks, document preparation, and clinic organisation
- Handle telephone enquiries, emails, and service inboxes professionally
- Order stock, manage deliveries, and maintain equipment registers
- Support the team with audit data, reports, and service improvement projects
- Uphold confidentiality, data protection, and professional standards at all times
- Please refer to the main job description for full details.
Job description
Job responsibilities
- Manage incoming referrals, ensuring accurate data entry and timely triage
- Book and coordinate patient appointments, clinics, and followup visits
- Act as the first point of contact for patients, carers, and professionals
- Provide clear, sensitive communication about continence service processes
- Maintain and update patient records, databases, and correspondence
- Support clinicians with administrative tasks, document preparation, and clinic organisation
- Handle telephone enquiries, emails, and service inboxes professionally
- Order stock, manage deliveries, and maintain equipment registers
- Support the team with audit data, reports, and service improvement projects
- Uphold confidentiality, data protection, and professional standards at all times
- Please refer to the main job description for full details.
Person Specification
Qualifications & Education
Essential
- NNEB/CACHE-DNN/HND/Foundation degree - childhood hood studies or equivalent.
Desirable
- Assistant Practitioner.
- Play Therapist
- Makaton training.
Knowledge & Experience
Essential
- Considerable experience of working with children and their families/ extensive nursery nurse experience.
- Experience of working with children and young people and their families with health needs and within the safeguarding arena.
- A basic understanding of organisation of nursing care
- Understanding of concept and application of confidentiality
- Experience of working in a multi-disciplinary team.
Desirable
- Experience of working in a health care or related setting
- Experience of working within a community setting.
- Experience in presenting and teaching at local level. Experience of working with children with special needs, in particular
- Neurodevelopmental / ASC / ASD children.
Person Specification
Qualifications & Education
Essential
- NNEB/CACHE-DNN/HND/Foundation degree - childhood hood studies or equivalent.
Desirable
- Assistant Practitioner.
- Play Therapist
- Makaton training.
Knowledge & Experience
Essential
- Considerable experience of working with children and their families/ extensive nursery nurse experience.
- Experience of working with children and young people and their families with health needs and within the safeguarding arena.
- A basic understanding of organisation of nursing care
- Understanding of concept and application of confidentiality
- Experience of working in a multi-disciplinary team.
Desirable
- Experience of working in a health care or related setting
- Experience of working within a community setting.
- Experience in presenting and teaching at local level. Experience of working with children with special needs, in particular
- Neurodevelopmental / ASC / ASD children.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
