Lancashire Teaching Hospitals NHS Foundation Trust

Endoscopy Receptionist/Administration Assistant

The closing date is 27 April 2026

Job summary

The post holder will work as a member of the Endoscopy service reception team and provide a professional and courteous "front of house" service for all staff and visitors attending the Endoscopy Units at both Royal Preston and Chorley Hospital acting in a professional and courteous manner at all times.

The post holder will respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. On occasions the postholder will be required to provide administrative support to the Endoscopy scheduling team based at Preston Business Centre

Main duties of the job

Perform an ambassadorial role, representing the Endoscopy Department "Front of House" service acting in a professional, courteous and customer focused manner at all times

Answer telephone queries, take messages, direct where appropriate, meet and greet and provide assistance directing visitors to the Department to appropriate locations.

About us

Lancashire Teaching Hospitals NHS Foundation Trust is one of the biggest trusts in the North West. We provide manyspecialist tertiary services, deliveraward-winning teachingand development programmes, lead national and internationalclinical trials and research studies, and always give excellent care with compassion. When joining our friendly and dedicated team, you will have an unparalleled opportunity to learn, grow and flourish in a supportive and innovative environment, and work with some of theUK's leading healthcare experts.

Endoscopy services are provided at Lancashire Teaching Hospitals (LTH) NHS Foundation Trust at two organisational sites namely Chorley District Hospital (CDH) and Royal Preston Hospital (RPH). This role works within the endoscopy administration team and closely with our clinical teams which are friendly , hardworking and well led teams.

Date posted

14 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

438-PB3706

Job locations

Preston Business Centre

Watling Street Road

Fulwood Preston

PR2 8DY

Job description

Job responsibilities

Perform an ambassadorial role, representing the Endoscopy Department Front of House service acting in a professional, courteous and customer focused manner.

Answer telephone queries, take messages, direct where appropriate, meet and greet and provide assistance directing visitors to the department to appropriate locations

Use initiative to resolve conflicts in a mutually agreeable way, alerting manager where necessary

Ensure that up to date information is available regarding activity within all departments so that queries can be answered promptly andaccurately

Communicates with a range of staff, users and visitors to the Trust / Department utilizing a variety of communication methods includingverbal, electronic and passing information in a format that is appropriate to the individual request

Data Entry

Job description

Job responsibilities

Perform an ambassadorial role, representing the Endoscopy Department Front of House service acting in a professional, courteous and customer focused manner.

Answer telephone queries, take messages, direct where appropriate, meet and greet and provide assistance directing visitors to the department to appropriate locations

Use initiative to resolve conflicts in a mutually agreeable way, alerting manager where necessary

Ensure that up to date information is available regarding activity within all departments so that queries can be answered promptly andaccurately

Data Entry

Person Specification

Qualifications and Education

Essential

Educated to GCSE or equivalent

Desirable

English and Maths GCSE or equivalent
Knowledge of Microsoft Office applications

Knowledge and Experience

Essential

Experience of working as part of a team and using initiative
Experience of working in a changing environment
Aware of the concept and application of confidentiality

Desirable

Previous experience of working in a health care or related setting
Previous experience of working with the public
Previous experience of a busy reception environment

Person Specification

Qualifications and Education

Essential

Educated to GCSE or equivalent

Desirable

English and Maths GCSE or equivalent
Knowledge of Microsoft Office applications

Knowledge and Experience

Essential

Experience of working as part of a team and using initiative
Experience of working in a changing environment
Aware of the concept and application of confidentiality

Desirable

Previous experience of working in a health care or related setting
Previous experience of working with the public
Previous experience of a busy reception environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Preston Business Centre

Watling Street Road

Fulwood Preston

PR2 8DY

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Preston Business Centre

Watling Street Road

Fulwood Preston

PR2 8DY

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)