Lancashire Teaching Hospitals NHS Foundation Trust

Service Support Manager - Medicine

The closing date is 12 March 2026

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking to appoint 3 motivated and dynamicService Support Managers to join our Medicine Division within the subspecialities of Neurology; Cardiology and Stroke. This is an exciting opportunity to play a key role in supporting the delivery of high-quality patient care and operational efficiency across urgent, emergency, outpatient, and elective pathways.

Main duties of the job

As a Service Support Manager, you will:

Provide management support to divisional colleagues and administrative teams.
Assist in achieving local and national performance targets, including patient access standards.
Support the development and implementation of service policies, projects, and strategies.
Collate and analyse data to drive service improvements.
Deputise for senior managers when required and represent the service at Trust-wide forums.

About us

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people inour local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn aboutworking in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres aroundpatient care which means your role is pivotal and something really to be proud of.

Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

438-PB3915

Job locations

Royal Preston Hospital

Preston

PR2 9HT

Job description

Job responsibilities

Key Responsibilities

Lead and support administrative teams, ensuring effective service delivery.
Managing performance against key targets including RTT, Cancer, Diagnostics and UEC
Contribute to governance, risk management, and compliance with Trust policies.
Foster collaborative relationships with clinical and operational colleagues.
Promote the Trusts values: Caring and Compassionate, Recognising Individuality, Seeking to Involve, Building Team Spirit, and Taking Personal Responsibility.

Job description

Job responsibilities

Key Responsibilities

Lead and support administrative teams, ensuring effective service delivery.
Managing performance against key targets including RTT, Cancer, Diagnostics and UEC
Contribute to governance, risk management, and compliance with Trust policies.
Foster collaborative relationships with clinical and operational colleagues.
Promote the Trusts values: Caring and Compassionate, Recognising Individuality, Seeking to Involve, Building Team Spirit, and Taking Personal Responsibility.

Person Specification

Qualifications & Education

Essential

Educated to degree level in relevant subject or demonstrable equivalent experience in business administration

Knowledge & Experience

Essential

Significant previous administrative experience
Proven experience of report writing and analysing data
Experience of working in a dynamic environment with changing priorities and challenging deadlines
Experience of supervising and supporting colleagues

Desirable

Previous experience in a healthcare setting
Knowledge of requirements in relation to patient waits
Experience of presenting reports and data

Person Specification

Qualifications & Education

Essential

Educated to degree level in relevant subject or demonstrable equivalent experience in business administration

Knowledge & Experience

Essential

Significant previous administrative experience
Proven experience of report writing and analysing data
Experience of working in a dynamic environment with changing priorities and challenging deadlines
Experience of supervising and supporting colleagues

Desirable

Previous experience in a healthcare setting
Knowledge of requirements in relation to patient waits
Experience of presenting reports and data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Royal Preston Hospital

Preston

PR2 9HT

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Royal Preston Hospital

Preston

PR2 9HT

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)