Job summary
Are you an enthusiastic and highly motivated individual with a passion for customer service and patient care? If your answer is YES, then this could be the role for you! The Emergency Department at both Preston and Chorley Hospitals are in need of Receptionists that are compassionate and care about the well-being of others.
You will be able work well as part of a team, be self-motivated and able to prioritise your workload. Due to the busy nature of the ward, it is imperative that you have these skills. In addition excellent keyboard/PC skills are required.
Think you may be the right person for the role? Please read on for further information.
Main duties of the job
You will provide the highest quality front of house service for all staff, patients and visitors entering the Emergency Department, acting in a professional and courteous manner at all times and adhering to Trust Customer Service Standards.
Additional duties include the accurate registration of patients using an electronic system, dealing with direct and telephone enquiries and responding to requests for information promptly and efficiently using a variety of communication methods.
In addition, you will be required to undertake additional clerical duties including the maintenance of accurate, organised and confidential records with due regard for Data Protection legislation.
TOTAL flexibility in working shifts is required as you will be required to work a variety of early and late shifts on a Rota basis, covering a 7 day service. This will also include some night working at Royal Preston Hospital.
About us
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
Please read the job description listed below:
Demonstrate an approachable, helpful and professional style of care.
Courteous reception of persons attending the Emergency Department including patients, relatives, visitors and staff.
Answer telephone queries and take messages maintaining patient confidentiality and seeking appropriate authorisation for giving of information when required.
Meet and greet and provide assistance, directing visitors to the Department to appropriate locations.
Give due regard to any person attending the Emergency Department who may require assistance with communication.
Report any changes or concerns regarding a patient to a senior member of the team.
Inform either the triage nurse or the sister in charge immediately if a patient books in with a serious injury or illness identified in the Guidance for Receptionists Regarding Patients Booking In with Possible Serious Illness or Injury
Report behaviour that undermines equality and diversity.
Accurate recording of patients demographic and personal details as currently required by the Electronic Patient Record system.
The transcribing of accurate information as required.
Accurate filing and storing of Emergency Department patient records.
The recording and processing of accurate information with regard to Outpatient clinics.
Participate and contribute to developments in Customer Service provisions in line with Trust policies.
Monitor supplies of stationary and follow procedures for re-ordering
Actively participate in the PDPR Process.
Undertake identified learning and development opportunities, as identified during the PDPR Process.
Take responsibility for meeting all Mandatory training requirements
Undertake in-service training as required.
Job description
Job responsibilities
Please read the job description listed below:
Demonstrate an approachable, helpful and professional style of care.
Courteous reception of persons attending the Emergency Department including patients, relatives, visitors and staff.
Answer telephone queries and take messages maintaining patient confidentiality and seeking appropriate authorisation for giving of information when required.
Meet and greet and provide assistance, directing visitors to the Department to appropriate locations.
Give due regard to any person attending the Emergency Department who may require assistance with communication.
Report any changes or concerns regarding a patient to a senior member of the team.
Inform either the triage nurse or the sister in charge immediately if a patient books in with a serious injury or illness identified in the Guidance for Receptionists Regarding Patients Booking In with Possible Serious Illness or Injury
Report behaviour that undermines equality and diversity.
Accurate recording of patients demographic and personal details as currently required by the Electronic Patient Record system.
The transcribing of accurate information as required.
Accurate filing and storing of Emergency Department patient records.
The recording and processing of accurate information with regard to Outpatient clinics.
Participate and contribute to developments in Customer Service provisions in line with Trust policies.
Monitor supplies of stationary and follow procedures for re-ordering
Actively participate in the PDPR Process.
Undertake identified learning and development opportunities, as identified during the PDPR Process.
Take responsibility for meeting all Mandatory training requirements
Undertake in-service training as required.
Person Specification
Qualifications
Essential
- Effective Numeracy and Literacy skills (To be assessed at interview)
Desirable
- ECDL
- NVQ in Customer Service or equivalent
Knowledge and Experience
Essential
- .Experience in the use of Microsoft Office Suite.
- Previous experience of working with the public.
- Experience of working in a demanding environment.
- Aware of the concept and application of confidentiality.
Desirable
- Experience of working on a busy reception
- Previous experience of working in a health care or related setting.
- Experience of inputting data onto computerised systems.
Person Specification
Qualifications
Essential
- Effective Numeracy and Literacy skills (To be assessed at interview)
Desirable
- ECDL
- NVQ in Customer Service or equivalent
Knowledge and Experience
Essential
- .Experience in the use of Microsoft Office Suite.
- Previous experience of working with the public.
- Experience of working in a demanding environment.
- Aware of the concept and application of confidentiality.
Desirable
- Experience of working on a busy reception
- Previous experience of working in a health care or related setting.
- Experience of inputting data onto computerised systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
