Lancashire Teaching Hospitals NHS Foundation Trust

Legal Services & Claims Admin Support

The closing date is 27 July 2025

Job summary

Are you an organised, proactive, and detail-oriented individual looking to play a key role in supporting legal services within the NHS? We are seeking a Legal Services Administrator and Claims Support Officer to join our dedicated team. This is an exciting opportunity to contribute to the effective handling of legal claims and inquests, ensuring high standards of patient care and organisational accountability.

We are looking for a highly motivated and enthusiastic individual with a flexible and proactive approach. You should be able to work independently as well as collaboratively, bringing strong communication skills and a positive attitude to the role. This is an excellent opportunity for someone looking to build or grow their career in legal services within the NHS.

Main duties of the job

As a key member of the Legal Services Team, you will contribute to the effective and efficient management of claims and the provision of general legal advice across the Trust. You will play a vital role in supporting the team by ensuring all claims are accurately logged on the Claims Module within the Trust's Datix system and by maintaining and updating the Legal Services Claims Database. Your work will be essential to ensuring the team delivers timely and high-quality legal services.

You will be responsible for the accurate recording and management of data within the Datix system, carrying out quality checks of claims records and making updates as required. In addition, you will support the team in the preparation of reports and responses to data requests related to claims activity. You will also administer the secure retention and destruction of claims records in line with Trust policies and legal requirements.

Delivering a confidential and high-quality administrative service will be at the heart of your role. You will demonstrate excellent organisational skills, show initiative, and uphold a consistently high standard of professionalism, even under pressure. Your ability to handle sensitive information discreetly and accurately will be crucial to the success of the Legal Services Team.

About us

We have nearly 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

The Legal Services Team is a small unit. This is a dynamic service which prides itself in being supportive and caring. We embrace the Trust Values.

Date posted

21 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per Annum, Pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

438-PB2819-A

Job locations

Preston Business Centre

Watling Street Road

Preston

PR2 8DY

Job description

Job responsibilities

Robust bring-forward system to enable timely response.
Identify problems and bring them to the attention of your line manager.
Manage the electronic diary for Head of Legal Services and Claims Officer arranging, confirming and changing appointments, prioritising as appropriate.
Develop and maintain effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to the team as required.
Arrange and coordinate meetings with clinicians and external panel solicitors.
Assist with preparation of reports and training presentation
Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.
Have a flexible and adaptable approach to their work in order to meet various deadlines.
Supply the relevant information for monthly reporting- Governance dashboard

Job description

Job responsibilities

Robust bring-forward system to enable timely response.
Identify problems and bring them to the attention of your line manager.
Manage the electronic diary for Head of Legal Services and Claims Officer arranging, confirming and changing appointments, prioritising as appropriate.
Develop and maintain effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to the team as required.
Arrange and coordinate meetings with clinicians and external panel solicitors.
Assist with preparation of reports and training presentation
Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.
Have a flexible and adaptable approach to their work in order to meet various deadlines.
Supply the relevant information for monthly reporting- Governance dashboard

Person Specification

Qualifications & Education

Essential

Good educational standard (Including Math & English GCSE)
Recognised administration qualification or equivalent skills and experience.

Desirable

RSA Level 2 . ECDL Qualification

Knowledge & Experience

Essential

Previous experience of working with the public
Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
Knowledge and understanding of Equality Act (2010)
Knowledge and understanding of Freedom of Information Act (2000)
Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018)

Desirable

Previous experience of working in a health care/ Legal Services or related setting
Operational knowledge of hospital systems (NHS Evolve)/knowledge or experience of using Datix

Person Specification

Qualifications & Education

Essential

Good educational standard (Including Math & English GCSE)
Recognised administration qualification or equivalent skills and experience.

Desirable

RSA Level 2 . ECDL Qualification

Knowledge & Experience

Essential

Previous experience of working with the public
Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
Knowledge and understanding of Equality Act (2010)
Knowledge and understanding of Freedom of Information Act (2000)
Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018)

Desirable

Previous experience of working in a health care/ Legal Services or related setting
Operational knowledge of hospital systems (NHS Evolve)/knowledge or experience of using Datix

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Preston Business Centre

Watling Street Road

Preston

PR2 8DY

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Preston Business Centre

Watling Street Road

Preston

PR2 8DY

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)