Endoscopy Scheduler

Job description

Job responsibilities

Ensure all relevant patients information, including GP home address, alternative contact numbers, holiday dates are accurate and record details of all patient communications and episodes are recorded accurately on Harris Flex.

To promptly action and add referrals received into the booking office to the appropriate waiting lists, ensuring all sources of information have been recorded accurately and fully to effectively populate the PTLs.

To liaise with patients, nursing, and clinical staff using your own initiative and comprehensive knowledge base to compile endoscopy lists effectively whilst always fully optimising the procedure sessions.

To ensure that all patient appointments are correctly scheduled and documented on both Harris Flex and the Solus Endoscopy system ensuring patients are booked chronologically and in clinical priority avoiding breaches

To ensure that patients are given clear verbal instructions on taking bowel preparation/fasting and stopping medications in preparation for their procedure

To ensure patients bloods and bowel preparation are in date to safely proceed with their procedure

To confirm by letter details of patients appointments and any pre-admission instructions

Ability to know when appropriate to refer any issues to Clinicians, Line Managers, Divisional Managers.

Work in accordance with departmental and trust patient access policies.

Communicate well with and respond to enquiries from the public, medical personnel, prisons and a wide range of colleagues at all levels across the Trust.

To book Interpreters

There is a requirement to speak to patients with reference to their procedures and any issues that they may have and to treat emotionally distressed and anxious patients with sensitivity, dignity and respect and advise where possible the best course of action

Be confident in liaising with external bodies such as other hospitals, and care homes to obtain the necessary information.

Always demonstrate an approachable and helpful manner.

Give guidance and support to colleagues in the provision of an efficient service.

Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem.

Always maintain confidentiality as required by legislation and Trust policies.

Play an active role in the team and contribute to internal/external meetings, supporting and making suggestions for improvements in services.

Actively participate in the PDP process, undertaking any learning and development opportunities identified and complete all mandatory training,

Responsible for training new staff in all aspects of the post

Undertake general supervision of less experienced staff.

Treat everyone with dignity and respect

Act in accordance with current legislation, policies, procedures, and good practice.

Report behaviour that undermines equality and diversity.

Person Specification

Qualifications & Education

Essential

• GCSE or equivalent grade c or grade 4 above in Maths and English

Desirable

• ECDL or equivalent

Knowledge & Experience

Essential

• Experience of working as part of a team and using initiative
• Experience of working under pressure and managing a large workload

Desirable

• Previous NHS experience
• Experience of waiting list management
• Understanding of NHS performance targets
• Knowledge of Endoscopy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Preston Business Centre

Preston

PR2 8DY

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)