Operations Manager - Outpatient Pharmacy

Job description

Job responsibilities

Provide leadership and act as a role model for the staff of LHS Ltd.

Stock is always managed appropriately and accurately.

SOPs are in place to cover all activities.

Robust recruitment processes are in place including induction programmes and probationary reviews.

Training packages are in place to cover all core activities and are used to ensure that all team members are trained to the appropriate standards.

To ensure pharmacy stock is handled appropriately in terms of it being safe and secure.

To ensure that the pharmacy is developed and operated as a profitable business tailoring staffing and services as appropriate.

Work closely with the Finance Manager to have full financial oversight

Pharmacy rosters are managed appropriately in line with budgeted costs.

To be responsible for ensuring effective leadership and management of the dispensary teams including:-

Regular team meetings with minutes circulated.

Promptly enacting and following all policies and procedures, ensuring standards are upheld including those related to workforce.

Effectively communicating with individual members of the team as required including dealing with more sensitive topics and having difficult conversations.

Treating individuals equitably, fairly and consistently at all times

Compliance with LTHTr mandatory training requirements

Quarterly 121s are in place for all team members

Annual Appraisals are in place for all team members

(This list is intended as an illustration and is not exhaustive)

To ensure that workload and resources are effectively managed across all three branches.

To lead (or provide support to the team leaders) on service development.

Systems are in place where incidents are investigated including those reported by Datix or through PALs and appropriate actions plans developed/corrective action taken when required and Lessons Learnt are shared with the team.

To ensure all relevant risk assessments are in place and reviewed regularly.

LHS Single Improvement Plan is maintained, actions progressed and where applicable updated with further improvements when they are identified.

In conjunction with the Finance Manager, prepare corporate and annual business plans and monitor progress against these to ensure that the company attains it's objectives as cost-effectively and efficiently as possible.

To provide strategic advice and guidance to the chair and members of the board, to keep them aware of developments within the industry and ensure that appropriate policies are developed to meet the company's mission and objectives and to comply with all relevant statutory and other regulations.

To establish and maintain effective formal and informal links with LTHTr (and future clients), key decision-makers and other stakeholders, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services.

To provide direction and coordinate the work and resources of the dispensary teams ensuring robust recruitment and retention processes are in place.

Represent the company in negotiations with customers, suppliers and other key contacts to reach the desired outcome.

The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Person Specification

Qualifications & Education

Essential

• Qualified Pharmacist or Pharmacy Technician
• Registration with GPhC and evidence of CPD

Desirable

• Post-graduate Leadership and Management Qualification
• RPS/APTUK Member

Knowledge & Experience

Essential

• Knowledge of all areas of Pharmacy Services
• Detailed knowledge of Pharmacy Dispensing Services
• Knowledge and practical experience in a management/leadership role
• Specialist Technical knowledge of Good Dispensing Practice
• Experience of workforce development
• Knowledge of medicines regulation, legislation and clinical governance
• Ability to develop and deliver training to others
• Awareness of changes within pharmacy practice
• Knowledge of COSHH regulations
• Knowledge of laws and principles relating to information security and confidentiality
• Knowledge of Health and Safety legislation and Risk Management processes.

Desirable

• Project Management
• EMIS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Royal Preston Hospital

Sharoe Green Lane

PRESTON

PR2 9HT

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)