Job summary
Someone once called our team the 'Backbone of our Hospitals' and it has certainly stuck! We couldn't run our hospitals without you and the fantastic work you will do keeping our wards, departments and areas clean, tidy, reducing the risk of infections and effectively helping keep our staff well and our patients safe.
We know you will love the work you do, seeing how you make such a big impact in keeping everything ticking over smoothly, your dedication will shine through. We want you to be proud to wear the uniform, feeling a strong and vital part of our hospital team - knowing you are working side by side on the front-lines making a HUGE difference every single day.
Watch our video to find about what it's like to work for our team and hear from Mariusz who has been with us over 17 years!
https://vimeo.com/691336498/e6fc5ff3d5
Main duties of the job
You will ensure the day-to-day work is carried out effectively by the domestic team and manage and reorganise the work of team members schedules taking into account unforeseen circumstances i.e., sickness absence.
We take great pride in our staff, and we believe that investing in 'You' is key in our ability to deliver high quality service. We have a strong focus on quality right across the organisation and we are looking for a Facilities Assistant Manager who wants to fulfil our vision of delivering first class care driven by our values
About us
We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
- Communicate with all staff, patients, and the public, in relation to hotel services duties.
- Communicate formally with the team as required or instructed by Domestic Management Team as a minimum monthly, discussing service standards, change or developments.
- Give advice and full cooperation to colleagues within the department in a prompt manner, liaising with the other services managers and Infection control to ensure tasks are carried out to the correct required standard.Provide service staff with monthly team brief and other departmental updates
- To communicate in relation to relevant legislation, policies, and procedures, i.e., sickness and disciplinary policies, recruitment, and development policies.
People Management
- To ensure that all team members have a meaningful annual appraisal and annual personal development plan to ensure delivery of personal, directorate and Trust objectives.
- To delegate work to team members as appropriate in line service requirements.
- Actively promote quality in the team, by making clear standards, expectations, monitoring progress and taking action when standards fall short of expectations
- Discuss standards with service staff and ensure remedial action is taken where necessary.
- Prioritise workload such as delivering training, supporting projects, working towards personal objectives and to ensure projects and benefits are delivered to agreed time frames and targets.
Management of staff including:
- Sickness absence management
- Performance management and conduct issues
- Addressing first level grievance issues.
Assist in recruitment, organisation, training, and development of staff including:
- Assisting in the recruitment process including candidate interviews, new starter inductions and training
- Supporting the Domestic Management Team in the day-to-day management of staff and supervisors including staff rotas to ensure all service demands are met
- Assisting in planning and delivering staff training
Service Improvement
- Support the Domestic Management Team in identifying and implementing service change and improvement.
- Highlight failures within the service and implement actions accordingly to rectify gaps in services.
- Assist in development of Work Schedules, Standard Operational Procedures and Department Service Level Agreements
Financial Management
- Assist in monitoring and controlling annual budget including:On-going review and utilisation of resources available in line with best value for money.
- Delegated financial authorisation in line with the Directorates individual authorisation limits.
Job description
Job responsibilities
- Communicate with all staff, patients, and the public, in relation to hotel services duties.
- Communicate formally with the team as required or instructed by Domestic Management Team as a minimum monthly, discussing service standards, change or developments.
- Give advice and full cooperation to colleagues within the department in a prompt manner, liaising with the other services managers and Infection control to ensure tasks are carried out to the correct required standard.Provide service staff with monthly team brief and other departmental updates
- To communicate in relation to relevant legislation, policies, and procedures, i.e., sickness and disciplinary policies, recruitment, and development policies.
People Management
- To ensure that all team members have a meaningful annual appraisal and annual personal development plan to ensure delivery of personal, directorate and Trust objectives.
- To delegate work to team members as appropriate in line service requirements.
- Actively promote quality in the team, by making clear standards, expectations, monitoring progress and taking action when standards fall short of expectations
- Discuss standards with service staff and ensure remedial action is taken where necessary.
- Prioritise workload such as delivering training, supporting projects, working towards personal objectives and to ensure projects and benefits are delivered to agreed time frames and targets.
Management of staff including:
- Sickness absence management
- Performance management and conduct issues
- Addressing first level grievance issues.
Assist in recruitment, organisation, training, and development of staff including:
- Assisting in the recruitment process including candidate interviews, new starter inductions and training
- Supporting the Domestic Management Team in the day-to-day management of staff and supervisors including staff rotas to ensure all service demands are met
- Assisting in planning and delivering staff training
Service Improvement
- Support the Domestic Management Team in identifying and implementing service change and improvement.
- Highlight failures within the service and implement actions accordingly to rectify gaps in services.
- Assist in development of Work Schedules, Standard Operational Procedures and Department Service Level Agreements
Financial Management
- Assist in monitoring and controlling annual budget including:On-going review and utilisation of resources available in line with best value for money.
- Delegated financial authorisation in line with the Directorates individual authorisation limits.
Person Specification
Knowledge & Experience
Essential
- A significant or demonstrable experience as supervisor or first line manager within a Healthcare setting.
- Previous experience in dealing with a large workforce.
- Previous experience in dealing with patients and public in a healthcare setting.
- Experience of waste management streams.
- Previous experience of infection control and decontamination processes
- Demonsrated experience of audit and compliance processes
- Experience in assisting with the sickness management and staff appraisal processes.
- Contribution to the personal development of directly managed staff
Desirable
- Knowledge and management of Risk assessment process
- Health & Safety knowledge including COSHH
- Knowledge of Human Resource policies and procedures
- Demonstrates experience in operational aspects of HR management - first line mangement
- Familiarity with the latest technology and software used in domestic services management, including cleaning management systems and scheduling software.
- Experience in budgeting, financial planning, and cost control within a domestic services or hospitality context.
Qualifications & Education
Essential
- Certificate in First Line Management
- Computer literate with knowledge of Microsoft packages
- IOSHH Managing Safely qualification
Desirable
- Domestic Management / Supervisory qualification or equivalent experience
- Trainer /coach assessor qualification or equivalent experience
Person Specification
Knowledge & Experience
Essential
- A significant or demonstrable experience as supervisor or first line manager within a Healthcare setting.
- Previous experience in dealing with a large workforce.
- Previous experience in dealing with patients and public in a healthcare setting.
- Experience of waste management streams.
- Previous experience of infection control and decontamination processes
- Demonsrated experience of audit and compliance processes
- Experience in assisting with the sickness management and staff appraisal processes.
- Contribution to the personal development of directly managed staff
Desirable
- Knowledge and management of Risk assessment process
- Health & Safety knowledge including COSHH
- Knowledge of Human Resource policies and procedures
- Demonstrates experience in operational aspects of HR management - first line mangement
- Familiarity with the latest technology and software used in domestic services management, including cleaning management systems and scheduling software.
- Experience in budgeting, financial planning, and cost control within a domestic services or hospitality context.
Qualifications & Education
Essential
- Certificate in First Line Management
- Computer literate with knowledge of Microsoft packages
- IOSHH Managing Safely qualification
Desirable
- Domestic Management / Supervisory qualification or equivalent experience
- Trainer /coach assessor qualification or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
