Job summary
This position is a job share post for admin support within the Children's Bladder and Bowel team, which is a busy and ever expanding service. If you enjoy a fast paced environment with a varied workload day to day then this position is for you.
The Children's Bladder and Bowel service is a small team consisting of Specialist Nurses and a Health Care Assistant based at Broadoaks CDC in Leyland. The team are an enthusiastic, knowledgeable and extremely friendly and supportive group of people, who recognise individuality and encourage progress and change.
Main duties of the job
You will work alongside other experienced, friendly admin support workers within the specialist nursing services, this will include booking appointments, answering phone call queries and providing administrative support to the Specialist Nurses and any other staff.
You will support the efficient channelling of communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.
About us
We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
- Respond to external and internal telephone enquiries from staff, patients and others in an efficient, tactful and diplomatic manner and ensure that any messages/information is passed to the appropriate person quickly.
- Communicate with a wide range of staff, patients and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
- Use databases and computer packages where appropriate to initiate and maintain records and generate statistics for analytical purposes. Ensure databases are updated and accurate.
- Accurate filing of patient investigations and correspondence, ensuring all are made available on Evolve.
- Collect and sort incoming mail to be actioned by the Specialist Nurses or other healthcare professionals.
- Provide secretarial and administrative support when other members of the team are absent.
Job description
Job responsibilities
- Respond to external and internal telephone enquiries from staff, patients and others in an efficient, tactful and diplomatic manner and ensure that any messages/information is passed to the appropriate person quickly.
- Communicate with a wide range of staff, patients and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
- Use databases and computer packages where appropriate to initiate and maintain records and generate statistics for analytical purposes. Ensure databases are updated and accurate.
- Accurate filing of patient investigations and correspondence, ensuring all are made available on Evolve.
- Collect and sort incoming mail to be actioned by the Specialist Nurses or other healthcare professionals.
- Provide secretarial and administrative support when other members of the team are absent.
Person Specification
Qualifications and Experience
Essential
- Good general education. Minimum GCSE in English and Maths grade A-C.
- RSA 2 or equivalent.
Desirable
- RSA3 typing qualification or ECDL or equivalent.
- Typing speed of 60wpm.
Knowledge and experience
Essential
- Efficient use of Microsoft Word, Excel, Powe point, email and intranet.
- Able to manage own workload and work autonomously as part of a team
- Recent audio typing experience.
- Demonstrate a commitment to continuing personal and professional development.
- Experienced and competent minute taking. Knowledge of medical terminology.
Desirable
- Previous admin experience in the NHS environment.
- Use of Trust IT packages ie. Harris Flex, Alma, Evolve.
- Advanced knowledge of medical terminology.
Skills and Abilities
Essential
- Ability to use own initiative
- Ability to prioritise work
- Possess excellent communication skills
- Ability to work under pressure and ensure completing priorities are resolved
- Ability to liaise and coordinate with other bodies internal and external departments
- Excellent IT skills
Person Specification
Qualifications and Experience
Essential
- Good general education. Minimum GCSE in English and Maths grade A-C.
- RSA 2 or equivalent.
Desirable
- RSA3 typing qualification or ECDL or equivalent.
- Typing speed of 60wpm.
Knowledge and experience
Essential
- Efficient use of Microsoft Word, Excel, Powe point, email and intranet.
- Able to manage own workload and work autonomously as part of a team
- Recent audio typing experience.
- Demonstrate a commitment to continuing personal and professional development.
- Experienced and competent minute taking. Knowledge of medical terminology.
Desirable
- Previous admin experience in the NHS environment.
- Use of Trust IT packages ie. Harris Flex, Alma, Evolve.
- Advanced knowledge of medical terminology.
Skills and Abilities
Essential
- Ability to use own initiative
- Ability to prioritise work
- Possess excellent communication skills
- Ability to work under pressure and ensure completing priorities are resolved
- Ability to liaise and coordinate with other bodies internal and external departments
- Excellent IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
