Lancashire Teaching Hospitals NHS Foundation Trust

Administration Assistant / Audio Typist

This job is now closed

Job summary

Are you ready for a new challenge and to work with experienced healthcare colleagues within welcoming teams? This may be your first employment within the NHS or you may already be working in a healthcare environment but feel ready for a change.

We are looking for an experienced Audio Typist who enjoys working in a busy environment to support ENT and Special Care Dentistry Teams based at Chorley and South Ribble District General Hospital.

You will join dedicated teams, all of whom do their very best to ensure an effective administrative service is provided to support Consultants and clinical staff. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

We are looking for someone who takes pride in their work, has excellent attention to detail, and has experience using Digital Dictation. If this is you, we are keen to hear from you. You will have access to varied development opportunities, learn new skills and be well supported during your training.

Main duties of the job

You will be responsible for providing daily audio typing and administrative support to ensure the smooth running of the administration services within Head and Neck Speciality Business Unit.

You will ensure that all Outpatient Clinic letters are processed using digital dictation and clinical IT systems, and distributed in line with Trust procedures. Previous audio typing experience is essential. Full IT systems training and medical terminology support will be provided.

You will demonstrate effective team working with colleagues to ensure all work is completed to an excellent standard. You will be typing and processing clinic letters in order of clinical priority and working to tight deadlines.

You will be a self-motivated individual with proven administration skills. You will be calm under pressure as this is a busy environment. You will be communicating with other healthcare professionals via email and telephone.

Microsoft Office 365 skills will be essential in managing your workload to ensure tasks are completed in a timely manner. You will also demonstrate excellent organisational skills, be flexible in your approach, exercise initiative, demonstrate a consistently high standard of professionalism and be aware of the need for confidentiality and integrity.

It is important that we get the right person who can provide effective cover across our teams, so we are looking for some who has the right behaviours, skills and willingness to learn.

About us

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Date posted

29 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

438-PB1349

Job locations

Chorley & South Ribble Hospital

Preston Road

Chorley

PR7 1PP

Job description

Job responsibilities

Please refer to the Job Description & Person Specification attached to this vacancy for more information.

Previous audio typing experience.
Digital dictation typing of Outpatient Clinic letters.
Use T-Pro Digital Dictation, ALMA, Harris Flex, Evolve clinical IT systems.
Excellent written and verbal communication skills.
Organised with an ability to work to tight timescales.
Demonstrate attention to detail.
Organise incoming and outgoing post, referring enquiries to appropriate persons as necessary.
Order stationery using Oracle Procurement.
Respond to external and internal telephone queries from staff and patients and referring on to appropriate persons.

Job description

Job responsibilities

Please refer to the Job Description & Person Specification attached to this vacancy for more information.

Previous audio typing experience.
Digital dictation typing of Outpatient Clinic letters.
Use T-Pro Digital Dictation, ALMA, Harris Flex, Evolve clinical IT systems.
Excellent written and verbal communication skills.
Organised with an ability to work to tight timescales.
Demonstrate attention to detail.
Organise incoming and outgoing post, referring enquiries to appropriate persons as necessary.
Order stationery using Oracle Procurement.
Respond to external and internal telephone queries from staff and patients and referring on to appropriate persons.

Person Specification

Qualifications & Education

Essential

Good general education including GCSE English and Maths Grade C or above OR Functional Skills English and Maths Level 2
RSA Audio Typing qualification or experience

Desirable

ECDL or equivalent

Knowledge & Experience

Essential

Aware of the concept and application of confidentiality
Previous administrative experience
Previous typing experience
Proven IT skills in the use of Microsoft programmes

Desirable

Previous experience of working in the NHS or a healthcare related setting
Knowledge of medical terminology
Working knowledge of patient information technology systems

Skills and Abilities

Essential

Excellent written and verbal communication skills
Organised with an ability to work to tight timescales
Demonstrate attention to detail
Able to use own initiative and work without supervision
Able to prioritise own workload
Numeracy and literacy skills

Person Specification

Qualifications & Education

Essential

Good general education including GCSE English and Maths Grade C or above OR Functional Skills English and Maths Level 2
RSA Audio Typing qualification or experience

Desirable

ECDL or equivalent

Knowledge & Experience

Essential

Aware of the concept and application of confidentiality
Previous administrative experience
Previous typing experience
Proven IT skills in the use of Microsoft programmes

Desirable

Previous experience of working in the NHS or a healthcare related setting
Knowledge of medical terminology
Working knowledge of patient information technology systems

Skills and Abilities

Essential

Excellent written and verbal communication skills
Organised with an ability to work to tight timescales
Demonstrate attention to detail
Able to use own initiative and work without supervision
Able to prioritise own workload
Numeracy and literacy skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Chorley & South Ribble Hospital

Preston Road

Chorley

PR7 1PP

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Chorley & South Ribble Hospital

Preston Road

Chorley

PR7 1PP

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)