Workforce Officer

Lancashire Teaching Hospitals NHS Foundation Trust

This job is now closed

Job summary

Do you have a passion for customer service and an interest in making a difference for our workforce?Our Workforce Advice Team is the first point of contact for all colleagues to access high quality employee relations information, advice and support. The Workforce Officer post is a crucial part of this, as they are the face of the service and provide managers and staff with timely advice when they need it.

The Workforce Officer role is an entry level position and is perfect for anyone looking to develop a career in human resources. Successful candidates will be provided with training on the Trust's Workforce policies and key employment legislation, with further opportunities for development as you work along side our team of Workforce Advisors and Business Partners. The Workforce Advice Team meets weekly to share lessons learnt from cases, undertake CPD sessions and to have general updates from across the Trust and other teams.

Main duties of the job

In this role you will be the first point of contact for queries about Workforce policies and employment matters and you will use your experience of the queries we receive to help us continually develop our on-line resources.

You will be a crucial member of our ambitious and innovative team and you will have the opportunity to gain experience of how we implement our Workforce policies by providing administrative support to our Workforce Advisors and Business Partners.

If this sounds like the opportunity you have been waiting for, we would love to hear from you.

About us

The Workforce Team are based in newly refurbished offices at Preston Business Centre, co-locating with other key teams such as Recruitment, Employee Services and Temporary staffing, giving us much more opportunity for engagement and closer working relationships.

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Date posted

28 November 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year Per Annum, Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

438-PB0902

Job locations

Preston Business Centre

Watling Street Road

Preston

PR2 8DY

Job description

Job responsibilities

Provide day to day delivery of an effective and comprehensive Workforce Advice service in accordance with agreed service standards.
Provide administration support to Workforce Advice Team
Support the team to continuously review and update processes to ensure the highest standards at all times.
Build strong and effective relationships with managers across the team and Trust wide.
Support the development of the Workforce Team in conjunction with the Workforce Strategy

Job description

Job responsibilities

Provide day to day delivery of an effective and comprehensive Workforce Advice service in accordance with agreed service standards.
Provide administration support to Workforce Advice Team
Support the team to continuously review and update processes to ensure the highest standards at all times.
Build strong and effective relationships with managers across the team and Trust wide.
Support the development of the Workforce Team in conjunction with the Workforce Strategy

Person Specification

Qualifications & Education

Essential

oGood general education to tertiary level or equivalent experience

Desirable

oQualification in Human Resource Management
oAssociate Level CIPD Membership

Knowledge & Experience

Essential

oAbility to research queries and analyse information
oAttention to detail and accuracy
oAbility to work flexibly to respond to changing service priorities
oAbility to work to deadlines
oGood IT skills, including Microsoft office (Outlook, Word, Excel, Powerpoint) and ability to use other systems, as required
oAbility to work individually and as part of a team
oExperience of dealing with issues sensitively and in a confidential manner
oExperience of taking notes at a range of different meetings

Desirable

oWorking knowledge of the Electronic Staff Record (ESR)
oRecent experience of HR processes within the NHS
oUp to date knowledge of NHS Agenda for Change Terms and conditions and application to employee queries
oKnowledge of Workforce policies and their application to employee queries

Person Specification

Qualifications & Education

Essential

oGood general education to tertiary level or equivalent experience

Desirable

oQualification in Human Resource Management
oAssociate Level CIPD Membership

Knowledge & Experience

Essential

oAbility to research queries and analyse information
oAttention to detail and accuracy
oAbility to work flexibly to respond to changing service priorities
oAbility to work to deadlines
oGood IT skills, including Microsoft office (Outlook, Word, Excel, Powerpoint) and ability to use other systems, as required
oAbility to work individually and as part of a team
oExperience of dealing with issues sensitively and in a confidential manner
oExperience of taking notes at a range of different meetings

Desirable

oWorking knowledge of the Electronic Staff Record (ESR)
oRecent experience of HR processes within the NHS
oUp to date knowledge of NHS Agenda for Change Terms and conditions and application to employee queries
oKnowledge of Workforce policies and their application to employee queries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.