Job summary
Your role will be four days a week, with one day based at Chorley District Hospital and three days at Royal Preston Hospital, 8am - 4pm.
Core Therapies is a large and busy service with many teams sitting within it. You will have excellent customer service skills, prioritisation skills, enjoy being busy and working through various tasks each day to support both the patients and clinical teams.
As a service we are working very hard to become fully digital and an openness to accept changes and offer solutions is needed.
To get an idea of what Core Therapies is about please follow this link to the 24 hours in Core Therapies film! https://www.lancsteachinghospitals.nhs.uk/24-hours-in-core-therapies
Main duties of the job
You will be providing an efficient and effective booking service to all patients who require Therapy support, face to face on reception, over the phone, text messaging system 'Envoy' and Outlook.
You will use Harris Flex to schedule appointments, manage Patient Initiated Follow Ups, cancellations and DNA's.
We have two locally based admin teams, one at Chorley Hospital and one based at Royal Preston Hospital. We cross site work and support each other as service pressures demand.
Our admin teams are very busy with the flow of patients and improving capacity and demand with cancelled and DNA appointments.
You will gain through this role new skills both digitally and personally.
About us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
Your key relationships are;Core Therapies Performance Manager, Core Therapies Speciality Business Manager, Core Therapies Professional Leads, Core Therapies Clinical Leads, other Health Care professionals.
Main responsibilities are;
- Core Therapies clinic lists are fully utilised and patients are listed in accordance with Trust and department guidelines. Any issues with the utilisation of lists are escalated.
- Patient text reminder responses are dealt with promptly and appointments confirmed, cancelled or rescheduled as appropriate on Harris Flex.
- Using your skills of conflict resolution as necessary when dealing with patients.
- To promptly action referrals received into the Core Therapies Outpatient Services
- Liaise with external bodies such as other hospitals to obtain necessary information to process referral.
- To prepare all necessary post op paperwork to be sent with physiotherapy referral to other hospitals for out of area patients.
- Liaise with X-ray department regarding patients booked for Hydro- dilatation injection.
Job description
Job responsibilities
Your key relationships are;Core Therapies Performance Manager, Core Therapies Speciality Business Manager, Core Therapies Professional Leads, Core Therapies Clinical Leads, other Health Care professionals.
Main responsibilities are;
- Core Therapies clinic lists are fully utilised and patients are listed in accordance with Trust and department guidelines. Any issues with the utilisation of lists are escalated.
- Patient text reminder responses are dealt with promptly and appointments confirmed, cancelled or rescheduled as appropriate on Harris Flex.
- Using your skills of conflict resolution as necessary when dealing with patients.
- To promptly action referrals received into the Core Therapies Outpatient Services
- Liaise with external bodies such as other hospitals to obtain necessary information to process referral.
- To prepare all necessary post op paperwork to be sent with physiotherapy referral to other hospitals for out of area patients.
- Liaise with X-ray department regarding patients booked for Hydro- dilatation injection.
Person Specification
Qualifications
Essential
- GCSE or equivalent grade c or grade 4 above in Maths and English
Desirable
Knowledge
Essential
- Experience of working as part of a team and using initiative
- Experience of working under pressure and managing a large workload
- Understanding of NHS performance targets
Desirable
- Previous NHS experience
- Experience of waiting list management
- Knowledge of Core Therapies Services
Person Specification
Qualifications
Essential
- GCSE or equivalent grade c or grade 4 above in Maths and English
Desirable
Knowledge
Essential
- Experience of working as part of a team and using initiative
- Experience of working under pressure and managing a large workload
- Understanding of NHS performance targets
Desirable
- Previous NHS experience
- Experience of waiting list management
- Knowledge of Core Therapies Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
