Job summary
Are you a dynamic, enthusiastic and forward thinking individual? Are you looking for a new challenge? If YES...we want to hear from you!
We have an opportunity for a Medical Secretary/Team Leader to join the Neurology Department within the Medicine Division. This is a full time post 37.5 hours per week, Monday - Friday, and will be based working at Royal Preston Hospital.
The post holder must have good verbal and written communication skills and be able to communicate effectively with people at all levels within the organisation.
This is an opportunity to join the Neurology Department which is a very busy and fast paced department providing patient care across Lancashire & South Cumbria, East Lancashire, Blackpool & Fylde and surrounding areas. We are looking for an enthusiastic, hardworking and adaptable individual.
Main duties of the job
You will provide a medical secretarial service to several Neurology Consultants as well as working closely alongside other staff within the Neurology Team. The work will cover a wide range of duties and the applicant must therefore be able to demonstrate a flexible approach to all working relationships.
Under the supervision of the Clinical Support Managers, the post holder will be responsible for the line management and day to day management of a team of support medical secretaries and administration staff. Typing and downloading of clinical correspondence letters using DICT8 8 and Alma systems.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
The ability to use your initiative and work as a member of a busy team is essential.
Under the supervision of the Clinical Support Managers, the post holder will be responsible for the line management and day to day management of a team of Support Medical Secretaries and Administration Staff.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
The ability to use your initiative and work as a member of a busy team is essential.
About us
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
Please read the attached Job Description for more information
General
- Develop and maintain effective working relationships with clinicians, managers and others within the Medicine Division and Trust wide service users
- Be the point of contact for all non-routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquires.
- Provide administrative and secretarial support to consultants. The post holder will often be the first point of contact for patients and clinicians and will be expected to work independently using their own initiative with minimal direct supervision
- Responsible for day to day management and training of secretarial support and admin staff.
- Undertake medical secretarial duties
- Collation of papers for consultants in support of the preparation for clinics where necessary
- Downloading of clinic letters from Dict8 system
- Typing of results and other clinical correspondence.
- Filing of reports and results.
- Action results for cancer patients, ensuring medical and nurse specialists are aware of the results.
- Where necessary undertake the management of waiting lists for the Division.
- Where necessary coordinate staffing rotas for the Medical Secretary and Support Secretarial/Admin Team
Team Leadership
- Lead the Secretarial / Admin Team to sustain a high level of quality, service efficiency and effectiveness and ensure work is carried out following Department and Trust guidelines
- Lead the Secretarial Team / Admin Team to ensure annual appraisals and reviews, CPD, annual training and PDP are met.
- Promote team identity and create positive working conditions to allow a high quality, efficient and effective Team.
- Assist in recruitment and selection processes.
- Facilitate with sickness absence reporting and Healthroster monitoring.
- Contribute to any service review process as requested
- Promote the implementation of best practice; ensure professional standards within the secretarial team are maintained in line with IG, national standards and legal requirements and organisational
- Performance Management
Job description
Job responsibilities
Please read the attached Job Description for more information
General
- Develop and maintain effective working relationships with clinicians, managers and others within the Medicine Division and Trust wide service users
- Be the point of contact for all non-routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquires.
- Provide administrative and secretarial support to consultants. The post holder will often be the first point of contact for patients and clinicians and will be expected to work independently using their own initiative with minimal direct supervision
- Responsible for day to day management and training of secretarial support and admin staff.
- Undertake medical secretarial duties
- Collation of papers for consultants in support of the preparation for clinics where necessary
- Downloading of clinic letters from Dict8 system
- Typing of results and other clinical correspondence.
- Filing of reports and results.
- Action results for cancer patients, ensuring medical and nurse specialists are aware of the results.
- Where necessary undertake the management of waiting lists for the Division.
- Where necessary coordinate staffing rotas for the Medical Secretary and Support Secretarial/Admin Team
Team Leadership
- Lead the Secretarial / Admin Team to sustain a high level of quality, service efficiency and effectiveness and ensure work is carried out following Department and Trust guidelines
- Lead the Secretarial Team / Admin Team to ensure annual appraisals and reviews, CPD, annual training and PDP are met.
- Promote team identity and create positive working conditions to allow a high quality, efficient and effective Team.
- Assist in recruitment and selection processes.
- Facilitate with sickness absence reporting and Healthroster monitoring.
- Contribute to any service review process as requested
- Promote the implementation of best practice; ensure professional standards within the secretarial team are maintained in line with IG, national standards and legal requirements and organisational
- Performance Management
Person Specification
Qualifications
Essential
- GCSE Grade C or above English & Maths
- Good General Education
- Excellent keyboard skills
Desirable
- RSA 2 or 3 or equivalent typing
- AMSPAR
- ECDL or equivalent
Knowledge and Experience
Essential
- Efficient in the use of Microsoft Word for Windows
- Experience of Outlook and Excel
- Effective team working
- Experience of working in busy environment and ability to change priorities to meet deadlines, effective delegation skills
- Able to manage own workload, plan the work for others, work autonomously as part of a team
Desirable
- Previous Medical Secretary or PA experience
- Experience of staff management & supervision
- Knowledge of medical terminology
- Audio typing experience
Person Specification
Qualifications
Essential
- GCSE Grade C or above English & Maths
- Good General Education
- Excellent keyboard skills
Desirable
- RSA 2 or 3 or equivalent typing
- AMSPAR
- ECDL or equivalent
Knowledge and Experience
Essential
- Efficient in the use of Microsoft Word for Windows
- Experience of Outlook and Excel
- Effective team working
- Experience of working in busy environment and ability to change priorities to meet deadlines, effective delegation skills
- Able to manage own workload, plan the work for others, work autonomously as part of a team
Desirable
- Previous Medical Secretary or PA experience
- Experience of staff management & supervision
- Knowledge of medical terminology
- Audio typing experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
