Job summary
Are you a motivated, driven, caring and compassionate individual that is looking to expand their skill set whilst supporting some of our most vulnerable service user group? If so, look further, this role could be the next opportunity for you.
The role of the on site SAFE centre Crisis Worker is pivotal to the effective running of the SARC service in order to ensure the safe and effective assessment of complainants referred to the service. The post holder will be responsible for providing cover to the rota during office hours within the centre as required, supporting also the non-recent cases and the GUM clinic. Further, the post holder will be required to undertake wellbeing support calls to every complainant that has accessed the service within 10 days of their attendance. The post includes crisis management and client advocacy at the Centre as required and assisting with emergency in hour's crisis telephone calls.
There is the opportunity for the post holder to join the out of hours rota where their own rota allows should the wish.
Main duties of the job
You will assist with the administration and management of clients accessing the SAFE Centre service
You will provide advocacy support and telephone support to callers in the context of a sensitive and non-judgmental service, using effective communication skills.
You will provide information to enable clients to make informed decisions in relation to the self-referral option, medical care, forensic examination, making a police report and onward referrals.
You will offer a welcoming environment to the service users and all visitors upon their arrival at the SAFE Centre.
You will ensure ensure a high standard of DNA decontamination between forensic cases.
About us
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
Telephone information and support
- To inform callers about the Centre services offered and provide information surrounding other voluntary and statutory services available in relation to sexual assault and other associated issues.
- To offer limited telephone support to callers requiring assistance surrounding sexual assault, adhering to Centre and Trust policies and procedures.
Crisis Management
- To prepare the pre and post examination areas of the Centre in readiness to receive clients and to ensure that all areas are left in a forensically clean state.
- To offer a confidential and supportive environment in which to enable the client to regain control.
- To offer information to enable informed decisions to be made in relation to forensic medical care, counselling and supporting a prosecution.
- To liaise with co-workers at the Centre, including SOEs and Police Officers.
- To ensure that any action that is taken is consistent with the clients wishes.
- To offer follow-on services as appropriate.
Administration
- To maintain accurate record keeping of all activity in the communication book and to maintain confidential client notes, colposcope videos
- To fully complete the Data Collection Sheet prior to maintaining the computerized data base
- To liaise with the Centre Manager in relation to actions taken in line with Centre and Trust polices and procedures.
- To participate in general administrative duties in relation to the smooth running of the Centre
Job description
Job responsibilities
Telephone information and support
- To inform callers about the Centre services offered and provide information surrounding other voluntary and statutory services available in relation to sexual assault and other associated issues.
- To offer limited telephone support to callers requiring assistance surrounding sexual assault, adhering to Centre and Trust policies and procedures.
Crisis Management
- To prepare the pre and post examination areas of the Centre in readiness to receive clients and to ensure that all areas are left in a forensically clean state.
- To offer a confidential and supportive environment in which to enable the client to regain control.
- To offer information to enable informed decisions to be made in relation to forensic medical care, counselling and supporting a prosecution.
- To liaise with co-workers at the Centre, including SOEs and Police Officers.
- To ensure that any action that is taken is consistent with the clients wishes.
- To offer follow-on services as appropriate.
Administration
- To maintain accurate record keeping of all activity in the communication book and to maintain confidential client notes, colposcope videos
- To fully complete the Data Collection Sheet prior to maintaining the computerized data base
- To liaise with the Centre Manager in relation to actions taken in line with Centre and Trust polices and procedures.
- To participate in general administrative duties in relation to the smooth running of the Centre
Person Specification
Qualifications and Education
Essential
- Maths and English GCSE or equivalent
- Evidence of relevant further education
Desirable
Knowledge and Experience
Essential
- Experience of dealing with individuals who have experienced emotional and /or physical trauma
- Experience working in health/social care setting
Desirable
- Experience of telephone support work such as Samaritans.
- Understanding of issues relating to rape and sexual assault.
Skills and abilities
Essential
- Ability to prioritise own workload
- Excellent written and verbal communication skills
- Ability to operate in a confidential and sensitive environment
- Ability to utilise supervision effectively
- Able to communicate sensitive information to complainants
- Relevant IT / Microsoft Office experience
- Able to work as part of a multi-disciplinary team
Person Specification
Qualifications and Education
Essential
- Maths and English GCSE or equivalent
- Evidence of relevant further education
Desirable
Knowledge and Experience
Essential
- Experience of dealing with individuals who have experienced emotional and /or physical trauma
- Experience working in health/social care setting
Desirable
- Experience of telephone support work such as Samaritans.
- Understanding of issues relating to rape and sexual assault.
Skills and abilities
Essential
- Ability to prioritise own workload
- Excellent written and verbal communication skills
- Ability to operate in a confidential and sensitive environment
- Ability to utilise supervision effectively
- Able to communicate sensitive information to complainants
- Relevant IT / Microsoft Office experience
- Able to work as part of a multi-disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
