Lancashire Teaching Hospitals NHS Foundation Trust

Ward Clerk

Information:

This job is now closed

Job summary

Are you looking for a job with a meaningful purpose? If so, this is the one for you!

We are looking for an enthusiastic and well-motivated individual to join our Enhanced High Care team.

We offer a full induction, in-house training, and great development opportunities.

This post is worked on a rota basis between the hours of 8am and 17:00pm, Monday to Friday. You will be based at Royal Preston Hospital.

Please go tohttps://vimeo.com/783675115to see out full Ward Clerk video

Main duties of the job

You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.

You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery and be pro-active in the implementation of the 'Patient Choice' development process.

You will be responsible for providing an efficient and effective outpatient reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity.

You will deal with all aspects of the outpatient appointment function on the Trust's computerised patient record system (QCPR), actively participate in virtual receptionist process, activating outpatient appointments, updating patient demographics and out-coming clinic attendance. The post-holder will be expected to support the ongoing Outpatient Digitisation process.

You will be multi-skilled following training, have a full understanding and working knowledge of various reception areas and the basic functionality of clinics covered.

About us

We are one of the largest and highest performing trusts in the country, providing district general hospital services to 370,000 people in Preston and Chorley, and specialist care to 1.5m people across Lancashire and South Cumbria.

Our strategic objectives are

  • To provide outstanding healthcare to our local communities
  • To offer a range of high-quality specialist services to patients in Lancashire and South Cumbria
  • To drive innovation through world class education, training and research

Our Values

  • Caring and compassionate.We treat everyone with dignity and respect,doing everything we can to show we care.
  • Recognising individuality.We respect, value and respond to every person'sindividual needs.
  • Seeking to involve.We will always involve you in making decisionsabout your care and treatment and are alwaysopen and honest.
  • Team working.We work together as one team, and involvepatients, families, and other services,to provide the best care possible.
  • Taking personal responsibility.We each take personal responsibility to give thehighest standards of care and deliver a servicewe can always be proud of.

We were established in 2005 and were the first trust in the country to be awarded 'teaching hospitals' status.

Details

Date posted

07 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Pro rata, per annum

Contract

Secondment

Working pattern

Full-time

Reference number

438-PB0495

Job locations

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT


Job description

Job responsibilities

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.

Actively contribute towards service development.

Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.

Constructively managing barriers to effective communication.

Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.

Maintain confidentiality at all times as required by legislation and Trust Policy.

Job description

Job responsibilities

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.

Actively contribute towards service development.

Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.

Constructively managing barriers to effective communication.

Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.

Maintain confidentiality at all times as required by legislation and Trust Policy.

Person Specification

Qualifications and Education

Essential

  • Good general standard of education, including Maths and English

Desirable

  • English and Maths GCSE level or equivalent
  • Knowledge of Microsoft Windows applications

Knowledge and Experience

Essential

  • Experience of working in a changing environment
  • Computer Literate
  • Understanding of Information Governance, Data Quality, Patient Confidentiality and its requirements

Desirable

  • Previous NHS/Public sector experience, including direct customer care.
  • Previous experience of working within a busy outpatient appointments environment
Person Specification

Qualifications and Education

Essential

  • Good general standard of education, including Maths and English

Desirable

  • English and Maths GCSE level or equivalent
  • Knowledge of Microsoft Windows applications

Knowledge and Experience

Essential

  • Experience of working in a changing environment
  • Computer Literate
  • Understanding of Information Governance, Data Quality, Patient Confidentiality and its requirements

Desirable

  • Previous NHS/Public sector experience, including direct customer care.
  • Previous experience of working within a busy outpatient appointments environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT


Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT


Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Unit Manager

Iram Pathan

iram.pathan@lthtr.nhs.uk

01772522589

Details

Date posted

07 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Pro rata, per annum

Contract

Secondment

Working pattern

Full-time

Reference number

438-PB0495

Job locations

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT


Supporting documents

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