Job summary
You will be responsible for providing management support to patient services within the division, working with National Quality Indicators, including being responsible for supporting and managing the achievement of the 18-week referral to treatment targets/urgent vascular targets, including taking appropriate actions to ensure that the trust targets are being met for the Clinical Business Unit (CBU).
You will assist in the effective collection and recording of the patient pathways across the unit and will support all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment and/or discharge. This will include discussions with key members of the team including waiting list, outpatient clerks, medical secretaries, medical and nursing staff where appropriate in order to achieve patient care within the 18 week target and urgent pathway targets.
You will be expected to produce weekly reports/updates for internal meetings on the 18 week/urgent pathway position. You are expected to actively monitor the 18 week and urgent pathway risks, including any over 18 week patients, giving regular updates of actions being taken, and actively resolve issues. You will be responsible for the evaluation of service requirements and development of capacity and demand models, as well as managing and developing staff.
Main duties of the job
We are very excited to offer an opportunity to join the vascular team. The vascular directorate is a very enthusiastic team to work within. The directorate covers elective and emergency services across the region including Morecambe Bay, Blackpool and Wigan.
We are looking for a dedicated and committed member to join the team to deliver excellent service across Lancashire.
You will develop and maintain effective working relationships with clinicians, mangers, and others within the Speciality Business Unit and with Trust wide service users. In the role, you'll work across the Speciality Business Unit and the Trust and contribute to the delivery of performance targets for services as appropriate.
About us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
- Acts as a role model, presenting a positive image of self, team and the organisation
- Provide line management support to admin teams to ensure appropriate level of service and deal with line management issues.
- Ensure environment is safe, well equipped and complaint with Health and Safety standards.
For more information please download the job description and person specification.
Job description
Job responsibilities
- Acts as a role model, presenting a positive image of self, team and the organisation
- Provide line management support to admin teams to ensure appropriate level of service and deal with line management issues.
- Ensure environment is safe, well equipped and complaint with Health and Safety standards.
For more information please download the job description and person specification.
Person Specification
Skills and Abilities
Essential
- Excellent time management skills with the ability to prioritise and management workloads
- Excellent interpersonal and people skills with a requirement for negotiation, diplomacy and tact
- Computer literate and competent in all Microsoft office applications
- Self-motivated with the ability to work independently
- Ability to present relevant information in a concise format
Qualifications and Education
Essential
- Educated to degree level or NVQ level 4 or equivalent together with practical experience
Knowledge and Experience
Essential
- Significant previous administrative experience within an acute hospital setting
- Supervisory experience within a team
- Experience in a range of work procedures pertaining to Speciality Business Unit administration including electronic patient record, patient administration systems, patient tracking lists, performance, management of waiting list, EWTD etc.
- Knowledge of NHS policies and National targets including cancer 2 week rules and 31/62 day rules, inpatient and outpatients targets, 18 week target.
- Experience of working in a dynamic environment with changing priorities and challenging deadlines
Desirable
- Performance management and use of PTL's for monitoring against access targets.
Person Specification
Skills and Abilities
Essential
- Excellent time management skills with the ability to prioritise and management workloads
- Excellent interpersonal and people skills with a requirement for negotiation, diplomacy and tact
- Computer literate and competent in all Microsoft office applications
- Self-motivated with the ability to work independently
- Ability to present relevant information in a concise format
Qualifications and Education
Essential
- Educated to degree level or NVQ level 4 or equivalent together with practical experience
Knowledge and Experience
Essential
- Significant previous administrative experience within an acute hospital setting
- Supervisory experience within a team
- Experience in a range of work procedures pertaining to Speciality Business Unit administration including electronic patient record, patient administration systems, patient tracking lists, performance, management of waiting list, EWTD etc.
- Knowledge of NHS policies and National targets including cancer 2 week rules and 31/62 day rules, inpatient and outpatients targets, 18 week target.
- Experience of working in a dynamic environment with changing priorities and challenging deadlines
Desirable
- Performance management and use of PTL's for monitoring against access targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
