Job summary
Are you a highly motivated team leader with ability and knowledge to manage our enterprising team of systems assistants and administrators?ELFS is an NHS owned Shared Service organisation providing back-office transactional services to many NHS Trusts across England. Established in 2002, We are a business division of Lancashire Teaching Hospitals NHS Foundation Trust. over the last 20 years we have helped the Trusts we work with to improve their services whilst reducing back-office costs. We work in partnership with our clients building a strong working relationship and putting our customers at the heart of what we do.As a result of our drive to grow and to deliver added value to our customers, we are advertising a role of Business Systems Team Leader to join our growing team and take the lead in managing the teams day to day operations with the objective of delivering a brilliant cost efficient service. You will have a level of accountability for ongoing support and development of both bespoke ELFS and 3rd party software to support both the ELFS teams and clients we provide services for.We are looking for an individual with team leading experience who is keen manage a diverse team and help lead the way on optimising our processes whilst ensuring we continue to provide a fantastic customer experience. You will be given the opportunity to use your skills and experience to maximise the benefits that effective use of technology can bring to our team.
Main duties of the job
Your main responsibility will include day to day management of the team, providing on-going support as well as ensuring that all operational staff are sufficiently trained to complete daily duties.
You will also form part of our key systems contacts who will provide support and assistance to our clients nationally whether it be over the phone, via email or even on Microsoft teams meetings.
A vast majority of the activity within the team is received and recorded within our CRM platform (hornbill service manager), part of your role will be to ensure that workloads within the CRM platform are managed, allocated and ultimately ensure that requests are completed in a professional and efficient manner.
As a Business Systems Team Leader, you will be expected to work closely with other Operational staff and management across varying divisions and departments within ELFS.
In addition, you will play a key role in areas relating to systems management and development. as an organisation, we are always looking to progress, your input in identifying improvements and efficiencies will be key. This will include liaising with system providers in regards to upgrades, potential system developments and business as usual issues.
About us
At ELFS, our aspiration is to be the leading provider of back-office services to NHS trusts in England. Currently we operate from 3 locations in the North West of England with our main office being based in Darwen in Lancashire. We operate a hybrid working policy giving you the flexibility to work from home as well as in the office.
We believe our people are our greatest asset and we proactively invest in training and developing our people to help them build great careers. In addition, we offer all the benefits of being part of the NHS. Working in ELFS gives you the knowledge and a sense of pride that the work you do enables our customers to focus on delivering patient services.
Job description
Job responsibilities
Provision of the efficient and effective day to day operation of ELFS Business Systems Team
- Plan and organise the work of the Team
- Untertake critical reviews of application functionality and how it can be adopted to specific areas of the organisation ( ELFS or Client) to enhance user experience and efficiency.
- Responsible for the management of system access ensuring the integrity and security of the password master files.
- Monitor support requests raised by client organisations and ensure that these requests are resolved within the strict deadlines ensuring that detailed records and audit trails for any changes are up to date.
- Monitor the finance system performance for client organisations and escalating these within the Finance Systems team where appropriate
- Responsible for ensuring all interfaces are loaded into Client ledger systems as per Client SLAs
- Assist with the design and build of new client ERP systems
- Assist with the testing (UAT) of new services, applications, system upgrades and patches before deployment into live production environments.
Job description
Job responsibilities
Provision of the efficient and effective day to day operation of ELFS Business Systems Team
- Plan and organise the work of the Team
- Untertake critical reviews of application functionality and how it can be adopted to specific areas of the organisation ( ELFS or Client) to enhance user experience and efficiency.
- Responsible for the management of system access ensuring the integrity and security of the password master files.
- Monitor support requests raised by client organisations and ensure that these requests are resolved within the strict deadlines ensuring that detailed records and audit trails for any changes are up to date.
- Monitor the finance system performance for client organisations and escalating these within the Finance Systems team where appropriate
- Responsible for ensuring all interfaces are loaded into Client ledger systems as per Client SLAs
- Assist with the design and build of new client ERP systems
- Assist with the testing (UAT) of new services, applications, system upgrades and patches before deployment into live production environments.
Person Specification
Qualifications and Education
Essential
- GCSE in Math's and English Grade C
- Hold or be studying towards qualification in Information technology Management at NVQ level five level or demonstrate knowledge and experience to an equivalent standard within Business Systems.
Knowldege and experience
Essential
- Demonstrate ability to effectively use spreadsheets, E Mail and Microsoft Office facilities.
Desirable
- Experience with finance ERP systems (efinacials or similar)
Person Specification
Qualifications and Education
Essential
- GCSE in Math's and English Grade C
- Hold or be studying towards qualification in Information technology Management at NVQ level five level or demonstrate knowledge and experience to an equivalent standard within Business Systems.
Knowldege and experience
Essential
- Demonstrate ability to effectively use spreadsheets, E Mail and Microsoft Office facilities.
Desirable
- Experience with finance ERP systems (efinacials or similar)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
