Job summary
Come and join our amazing award winning team, delivering exceptional library services for staff and students working at Lancashire Teaching Hospitals. We are really proud of the way that we work together and support each other to achieve the best outcomes possible for people using our libraries.
Our service is one where your ability to be flexible and work as part of a team will genuinely make a real difference.
Main duties of the job
You will be delivering front line library services, welcoming staff and students into our spaces and helping them to find the information that they need when they need it. We pride ourselves on excellence in customer service, providing vital support to users of the library. We are an incredibly valued resource according to our customers, "I find the team very helpful and imaginative in ways they can help the clinical work" (Library Survey 2019).
About us
Lancashire Teaching Hospitals NHS Foundation Trust is made up of a dynamic group of 7000 individuals, who work collaboratively across a range of roles and services to ensure that our hospitals continuously provide excellent care with compassion
Our incredible team is made up of hard-working staff that consistently go above and beyond their duty of care to improve patient experience and sustain our services- and we love to celebrate each and every one of them.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
- Exchange information with all levels of Trust staff and students, including training in the use of e-Resources, the library catalogue and the Trusts intranet and internet sites.
- Communicate with local, regional and national libraries and external agencies by phone, post or e-mail to deliver services.
- Deal with customers face-to-face, by telephone, letter and e-mail escalating enquiries to senior library staff where required.
- When required, provide a basic library induction to individuals and groups.
- Be involved in the Library & Information Health Network Northwest (LIHNN) and attend meetings when appropriate.
- Keep up to date with library and information sector developments; participating in professional activities and attending training courses as part of CPD.
- Assist with training and induction for new Library Assistants as requested by the Senior Library Assistant.
- Participate in the PDPR Process as a reviewee and undertake learning and development opportunities, as agreed with your line manager.
- Move and handle equipment/materials, using agreed moving and handling procedures
- Deliver day to day Library services including enquiries, registrations, circulation, shelving and other routine tasks.
- Provide inter-library loans / document supplies to library users from local, North-west and national sources and deliver a reciprocal service to other health libraries.
- Assist senior library staff with stock management and decision making.
- Support customers using IT equipment (e.g. computers, laptops, Ipads, printers etc.) and online resources; troubleshooting technical problems as required.
- Search electronic resources for journal references, full-text journal articles, and other information as required.
- Handle money and ensure security of cash.
- Responsible for the general upkeep, cleaning and tidying of library spaces and stock.
- As required, participate in the collation and dissemination of various current awareness activities.
- Ensure accuracy of data on the Library Management System
- Ensure library users are registered in line with Library procedures and the data is stored in accordance with the Data Protection Act.
- Participate in the collection of library statistics e.g. number of interlibrary loans and assist with service audits e.g. surveys.
- Develop guides, posters, displays and other promotional materials using a range of Microsoft Office or online products e.g. Word, Publisher, Canva etc.
- Assist with publications for social media.
- Assist with marketing projects and participate in marketing and outreach events e.g. stands, promotional days etc.
- Help co-ordinate promotional displays, highlighting national awareness campaigns and local initiatives.
- Assist with evaluating the effectiveness of Marketing and Promotional strategies e.g. surveys, feedback etc.
The Government have announced their intention to introduce the need for mandatory COVID vaccinations for all frontline patient facing roles (and those staff working in patient areas). This will come into effect from 1stApril 2022. This role may be in scope and as such if you are appointed it is likely that your COVID vaccination status will form part of your Occupational Health assessment. If you would like further information on the vaccine and for ways to book this please visitwww.nhs.uk
Job description
Job responsibilities
- Exchange information with all levels of Trust staff and students, including training in the use of e-Resources, the library catalogue and the Trusts intranet and internet sites.
- Communicate with local, regional and national libraries and external agencies by phone, post or e-mail to deliver services.
- Deal with customers face-to-face, by telephone, letter and e-mail escalating enquiries to senior library staff where required.
- When required, provide a basic library induction to individuals and groups.
- Be involved in the Library & Information Health Network Northwest (LIHNN) and attend meetings when appropriate.
- Keep up to date with library and information sector developments; participating in professional activities and attending training courses as part of CPD.
- Assist with training and induction for new Library Assistants as requested by the Senior Library Assistant.
- Participate in the PDPR Process as a reviewee and undertake learning and development opportunities, as agreed with your line manager.
- Move and handle equipment/materials, using agreed moving and handling procedures
- Deliver day to day Library services including enquiries, registrations, circulation, shelving and other routine tasks.
- Provide inter-library loans / document supplies to library users from local, North-west and national sources and deliver a reciprocal service to other health libraries.
- Assist senior library staff with stock management and decision making.
- Support customers using IT equipment (e.g. computers, laptops, Ipads, printers etc.) and online resources; troubleshooting technical problems as required.
- Search electronic resources for journal references, full-text journal articles, and other information as required.
- Handle money and ensure security of cash.
- Responsible for the general upkeep, cleaning and tidying of library spaces and stock.
- As required, participate in the collation and dissemination of various current awareness activities.
- Ensure accuracy of data on the Library Management System
- Ensure library users are registered in line with Library procedures and the data is stored in accordance with the Data Protection Act.
- Participate in the collection of library statistics e.g. number of interlibrary loans and assist with service audits e.g. surveys.
- Develop guides, posters, displays and other promotional materials using a range of Microsoft Office or online products e.g. Word, Publisher, Canva etc.
- Assist with publications for social media.
- Assist with marketing projects and participate in marketing and outreach events e.g. stands, promotional days etc.
- Help co-ordinate promotional displays, highlighting national awareness campaigns and local initiatives.
- Assist with evaluating the effectiveness of Marketing and Promotional strategies e.g. surveys, feedback etc.
The Government have announced their intention to introduce the need for mandatory COVID vaccinations for all frontline patient facing roles (and those staff working in patient areas). This will come into effect from 1stApril 2022. This role may be in scope and as such if you are appointed it is likely that your COVID vaccination status will form part of your Occupational Health assessment. If you would like further information on the vaccine and for ways to book this please visitwww.nhs.uk
Person Specification
Qualifications & Education
Essential
- GCE/GCSE level Grade C and above in English and Maths.
Desirable
- ACLIP
- ECDL or equivalent
- Educated to A level or equivalent.
Knowledge & Experience
Essential
- Experience of working in a library
- Able to produce documents using Word & PowerPoint.
- Experience of dealing with customer enquiries.
- Experience of effectively managing routine and repetitive tasks.
- Experience of using electronic resources e.g. databases; library management systems; Microsoft Office.
- Able to input data accurately into various systems e.g. library management system, databases etc.
Desirable
- Experience of working in a health library
Person Specification
Qualifications & Education
Essential
- GCE/GCSE level Grade C and above in English and Maths.
Desirable
- ACLIP
- ECDL or equivalent
- Educated to A level or equivalent.
Knowledge & Experience
Essential
- Experience of working in a library
- Able to produce documents using Word & PowerPoint.
- Experience of dealing with customer enquiries.
- Experience of effectively managing routine and repetitive tasks.
- Experience of using electronic resources e.g. databases; library management systems; Microsoft Office.
- Able to input data accurately into various systems e.g. library management system, databases etc.
Desirable
- Experience of working in a health library
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
