Job summary
To be responsible for the leadership and performance management of the administrative services within the Manchester Community Care Group, establishing effective systems and processes to support service continuity across the Division.
To take a specific lead within the Division with regard to Information Governance, IM&T, data quality and performance monitoring.
To support the SLT, and operational management across the Community Care Group.
Main duties of the job
The post holder will support all Divisional staff in maintaining IT structures and systems which aims to enable clinical teams to efficiently use clinical information systems.
The post holder will participate in major change initiatives that modernise systems, environments and services within Manchester Division, and the wider Trust.
The post holder will support the Division with the Information Governance agenda.
The post holder will provide leadership to the administration teams within the Division and deputise for the Operational Support and Performance Manager as required.
The post holder may, on occasion, be required to work across the wider Community Care Group to support initiatives and service needs within other areas of GMMH.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
General
To have a thorough understanding of patient pathways and workflows in mental health
To have a thorough understanding of the Clinical Information System This will include representing the Divisions at Trust meetings ensuring local service requirements are considered, including communicating outcomes, agreements and issues
To have a thorough understanding of Trust performance requirements and how these are captured for reporting via the clinical information system sharing best practice across the Trust
To have a thorough understanding of the process for recording activity in the Clinical Information System. This will include representation of the Division at Trustwide Data Quality meetings.
To use this understanding to assist and enable staff using the system to record clinical activity to a standard that will both provide evidence of the quality of care delivered and meet the requirements of the performance and reporting agendas
Engage with practitioners to embed into practice the delivery of all performance measures by all teams and individuals e.g. CQUIN / SOF / Mental Health Currencies / KPIs
Support the role of the Clinical Improvement leads to ensure timely intervention to improve performance or DQ in particular areas
Engage with managers to monitor operational reports, and take remedial action where indicated to ensure delivery of all performance measures by all teams and individuals
Support the Division in maintaining up to date and appropriate IT systems,
structures and devices to support the delivery of high quality care and treatment
Support the management of the services within agreed budgets.
Assist in the revision / development of clinical information systems to support clinicians in delivery of care and treatment
Directly support the achievement of the Information Governance requirements within the Division providing an Information Asset Assistant role and supporting the development of Information Sharing Agreements
Represent the service within meetings and have the ability to lead on projects as appropriate to the role
Training role
Delivery of targeted training in relation to CQUIN, Mental Health Currencies and other targets on a whole team / individual / staff group basis for all professional groups. This will include delivery of appropriate sessions on induction training for junior doctors for example
Delivery of both formal training sessions and one-to-one coaching in the workplace relating to use of the Clinical Information System for new staff
Delivery of both formal training sessions and one-to-one coaching in the workplace relating to use of IT systems and processes which support clinical care
Preparation of supporting documents such as How-to training guides and help-sheets that will enable system users to embed recording into practice
Monitoring
Work with managers to interpret and use performance reports
Develop or prepare focused reports to identify areas for improvement
Support the provision of monthly and quarterly performance reports and associated action plans as appropriate
Use such reports to identify where staff may need additional assistance in how to complete an activity, or with the effective recording of that activity
Where a need for further action is identified, work with individuals and their line / team managers to address knowledge and skills deficits
Communication
Possess excellent communication skills, to enable the sharing of the standard required and how to do it information to staff at all levels in the Division
Develop and maintain effective working relationships with all elements of the Divisions services
Effectively communicate new and updated information relating to Performance measures and targets to all the relevant members of the Division workforce
To represent the Division in a range of forums ensuring information is shared and/or communicated to relevant personnel
Job description
Job responsibilities
General
To have a thorough understanding of patient pathways and workflows in mental health
To have a thorough understanding of the Clinical Information System This will include representing the Divisions at Trust meetings ensuring local service requirements are considered, including communicating outcomes, agreements and issues
To have a thorough understanding of Trust performance requirements and how these are captured for reporting via the clinical information system sharing best practice across the Trust
To have a thorough understanding of the process for recording activity in the Clinical Information System. This will include representation of the Division at Trustwide Data Quality meetings.
To use this understanding to assist and enable staff using the system to record clinical activity to a standard that will both provide evidence of the quality of care delivered and meet the requirements of the performance and reporting agendas
Engage with practitioners to embed into practice the delivery of all performance measures by all teams and individuals e.g. CQUIN / SOF / Mental Health Currencies / KPIs
Support the role of the Clinical Improvement leads to ensure timely intervention to improve performance or DQ in particular areas
Engage with managers to monitor operational reports, and take remedial action where indicated to ensure delivery of all performance measures by all teams and individuals
Support the Division in maintaining up to date and appropriate IT systems,
structures and devices to support the delivery of high quality care and treatment
Support the management of the services within agreed budgets.
Assist in the revision / development of clinical information systems to support clinicians in delivery of care and treatment
Directly support the achievement of the Information Governance requirements within the Division providing an Information Asset Assistant role and supporting the development of Information Sharing Agreements
Represent the service within meetings and have the ability to lead on projects as appropriate to the role
Training role
Delivery of targeted training in relation to CQUIN, Mental Health Currencies and other targets on a whole team / individual / staff group basis for all professional groups. This will include delivery of appropriate sessions on induction training for junior doctors for example
Delivery of both formal training sessions and one-to-one coaching in the workplace relating to use of the Clinical Information System for new staff
Delivery of both formal training sessions and one-to-one coaching in the workplace relating to use of IT systems and processes which support clinical care
Preparation of supporting documents such as How-to training guides and help-sheets that will enable system users to embed recording into practice
Monitoring
Work with managers to interpret and use performance reports
Develop or prepare focused reports to identify areas for improvement
Support the provision of monthly and quarterly performance reports and associated action plans as appropriate
Use such reports to identify where staff may need additional assistance in how to complete an activity, or with the effective recording of that activity
Where a need for further action is identified, work with individuals and their line / team managers to address knowledge and skills deficits
Communication
Possess excellent communication skills, to enable the sharing of the standard required and how to do it information to staff at all levels in the Division
Develop and maintain effective working relationships with all elements of the Divisions services
Effectively communicate new and updated information relating to Performance measures and targets to all the relevant members of the Division workforce
To represent the Division in a range of forums ensuring information is shared and/or communicated to relevant personnel
Person Specification
Education/Qualifications
Essential
- Education / Qualifications meet requirements of job specification
Knowledge
Essential
- Knowledge of systems and processes
Skills and abilities
Essential
- Skill and ability to fulfil the role
Person Specification
Education/Qualifications
Essential
- Education / Qualifications meet requirements of job specification
Knowledge
Essential
- Knowledge of systems and processes
Skills and abilities
Essential
- Skill and ability to fulfil the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Central Park (Interviews)
Building B, Central Park, Northampton Road
Manchester
M40 5BP
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
