Job summary
We are looking to recruit to a vacancy within the team for Digital Systems Support and Training Officers (DiSSTOs).
Applications are invited from suitably skilled individuals who have a proven track record of experience across a number of areas including:
- Training experience including determining training needs and learning objectives
- Development of materials, planning and delivering training courses
- Experience of fault analysis and corrective action
- Ability to prioritise workload and manage competing demands
- Ability to work with minimum supervision and use own initiative
- An understanding of the rationale and requirements of System Upgrade management
- Experience of providing a support service through a variety of methods
The ideal candidate will also possess the following attributes:
- The ability to manage multiple pieces of work whilst ensuring deadlines are met
- The ability to problem-solve and think innovatively to resolve issues
- Demonstrable interpersonal skills including both verbal and written communications
- Good time management skills
Main duties of the job
The Digital Systems Support & Training Officer will be responsible for supporting GMMH systems users with all aspects of systems administration and user training/support. The role will focus on ensuring that systems users have appropriate support and guidance before, during and after they are given access to GMMH systems. This will typically involve identifying training needs, determining learning objectives, developing training materials and planning/delivering training to users. The role will also involve certain system administration/maintenance duties in close liaison with IM&T colleagues, end users and staff within services.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000members of staff, who deliver services from more than122locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits:
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits:
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Experience
Essential
- Systems Training Experience
- Experience of Undertaking System Administrator Tasks
- Operational/Administrative experience of digital information systems
- Experience of producing guidance
- Experience of providing a support service
- Experience of fault analysis and corrective actions
- Ability to act on own initiative
Desirable
- Experience of creating materials using Captivate or similar
- Experience of working within a clinical service
Knowledge
Essential
- An adaptable and flexible approach to work
- Excellent organisational skills and ability to work to deadlines
- Ability to use appropriate initiative, prioritise workload and manage competing demands
- Excellent oral, written communication and presentation skills
- Ability to produce clear, concise documents, information and reports for a wide range of stakeholders
Desirable
- Supervision of junior staff
Education/Qualifications
Essential
- Evidence of continuing professional development
Desirable
- Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)
- Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
Person Specification
Experience
Essential
- Systems Training Experience
- Experience of Undertaking System Administrator Tasks
- Operational/Administrative experience of digital information systems
- Experience of producing guidance
- Experience of providing a support service
- Experience of fault analysis and corrective actions
- Ability to act on own initiative
Desirable
- Experience of creating materials using Captivate or similar
- Experience of working within a clinical service
Knowledge
Essential
- An adaptable and flexible approach to work
- Excellent organisational skills and ability to work to deadlines
- Ability to use appropriate initiative, prioritise workload and manage competing demands
- Excellent oral, written communication and presentation skills
- Ability to produce clear, concise documents, information and reports for a wide range of stakeholders
Desirable
- Supervision of junior staff
Education/Qualifications
Essential
- Evidence of continuing professional development
Desirable
- Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)
- Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Prestwich Hospital Site
Bury New Road
Prestwich, Manchester
M25 3BL
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
