Job summary
The ICT Infrastructure and Development Manager is a senior member of the IM&T management team, responsible for leading and developing the organisation's ICT Infrastructure and ICT Development functions. The role oversees the design, delivery, security, and continuous improvement of core digital services, ensuring that the Trust's technology environment is robust, scalable, and strategically aligned with organisational goals.
Operating from the Oakwood Building and reporting directly to the Chief Technology Officer, the post holder plays a key role in shaping the Trust's digital capabilities and supporting high-quality service delivery across all departments.
This position provides leadership across technical teams and drives innovation in areas such as server and network architecture, cloud services, directory services, and development initiatives. The role requires the ability to balance operational oversight with strategic planning, ensuring that infrastructure and development activities meet performance, governance, and security requirements.
As part of the wider IM&T leadership group, the post holder contributes to decision-making, service improvement, and the ongoing enhancement of digital services that support staff, service users, and organisational priorities.
Main duties of the job
- Design, maintain and develop the organisation's server, virtualisation, network and data centre infrastructure, ensuring security, resilience and high availability.
- Manage core directory and identity services including Active Directory, DNS, TCP/IP, group policies, Microsoft 365, Exchange, Teams and VDI platforms.
- Oversee data security, protection and recovery, including backups, monitoring, asset management, firewall administration and defence against cyber-security threats.
- Lead the delivery, support and continuous improvement of end-user computing, software deployment, and enterprise management tools across desktops, laptops and servers.
- Plan, prioritise and manage technical operations, including system maintenance, fault investigation, service performance monitoring and IM&T development workflows.
- Develop and manage budgets, ensuring effective resource allocation across infrastructure and development programmes.
- Provide expert technical advice to stakeholders, lead liaison with suppliers, support major projects, and communicate complex technical information clearly across the Trust.
- Manage and support staff, ensuring skills development, effective performance, quality control of technical processes, and adherence to all IM&T standards and policies.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached Job Description
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
See attached Job Description
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Desirable
Essential
- Ability to work under pressure and meet strict deadlines
- Demonstrate excellent interpersonal and customer care skills
Essential Criteria
Essential
- Evidence of knowledge development acquired through relevant specialist training courses, for example Microsoft Server, Microsoft SQL, Microsoft Active Directory and other Microsoft certification
- Evidence of experience of working in an IT technical environment including a range of knowledge of network hardware and software installation, configuration and support; and networking technologies
- bility to determine and develop the required change- management processes to maximise benefits from the Trust's IT investments.
- Able to clearly manage priorities for self and team to meet deadlines and manage conflicting customer demands.
- Knowledge and experience of Windows Server operating systems
- Knowledge and experience of Microsoft Active Directory implementation and administration
- Knowledge and experience of implementing and maintaining Microsoft 365 technologies, including Exchange, Teams and OneDrive
- Experience of evaluating network software/hardware for potential use within the infrastructure
- Ability to work on own initiative, self-prioritising and meeting deadlines.
- Evidence of continuing professional development to acquire specialist IT knowledge acquired through relevant specialist training courses, e.g. network technologies, business contingency planning
Desirable
- Knowledge and experience of Hypervisor virtual infrastructure, including Hyper-V and Nutanix.
- Knowledge and experience of Virtual Desktop Infrastructure (VDI) implementation and administration
- Knowledge and experience of Storage Area Networks (SAN), including Nutanix.
Person Specification
Desirable
Essential
- Ability to work under pressure and meet strict deadlines
- Demonstrate excellent interpersonal and customer care skills
Essential Criteria
Essential
- Evidence of knowledge development acquired through relevant specialist training courses, for example Microsoft Server, Microsoft SQL, Microsoft Active Directory and other Microsoft certification
- Evidence of experience of working in an IT technical environment including a range of knowledge of network hardware and software installation, configuration and support; and networking technologies
- bility to determine and develop the required change- management processes to maximise benefits from the Trust's IT investments.
- Able to clearly manage priorities for self and team to meet deadlines and manage conflicting customer demands.
- Knowledge and experience of Windows Server operating systems
- Knowledge and experience of Microsoft Active Directory implementation and administration
- Knowledge and experience of implementing and maintaining Microsoft 365 technologies, including Exchange, Teams and OneDrive
- Experience of evaluating network software/hardware for potential use within the infrastructure
- Ability to work on own initiative, self-prioritising and meeting deadlines.
- Evidence of continuing professional development to acquire specialist IT knowledge acquired through relevant specialist training courses, e.g. network technologies, business contingency planning
Desirable
- Knowledge and experience of Hypervisor virtual infrastructure, including Hyper-V and Nutanix.
- Knowledge and experience of Virtual Desktop Infrastructure (VDI) implementation and administration
- Knowledge and experience of Storage Area Networks (SAN), including Nutanix.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
