Job summary
We require a knowledgeable, highly motivated, and well organised individual to work in this busy and dynamic care group to be responsible for the development and monitoring of the effective administration systems and processes for the investigation/completion of Incidents, Complaints, Risks, Incidents, Claims, Inquests and Freedom of Information requests.
You will lead on ensuring the Quality and Governance leadership team is fully supported in the execution of Patient safety Group meetings and the provisions of administration support.
You will have excellent interpersonal skills with an ability to work with a range of internal and external stakeholders when required, including our staff, service users and subject matter experts, healthcare providers, police and other third parties in the protection and provision of information.
Excellent communication skills are required, and a keen eye for detail as you will be supporting the development and management of reporting systems to provide the Care group with effective, timely and accurate information to support with oversight and assurance.
Main duties of the job
Have administrative oversight of incident management within the care group
Support the administration of any investigations being undertaken by the Care Group.
Be the main point of contact for Trust InPhase Administrator / Trainers.
Be the central point of contact for the completion of learning responses offering support to relevant managers to ensure action plans, resulting from all incidents are completed in a timely fashion and associated action planning is systemised and monitored.
To ensure complaints are investigated and comprehensive reports/responses are provided for forwarding to the PALS and complaints Team.
To ensure all actions identified from complaints are completed and that evidence is provided within the requested timescales. To maintain a full record on InPhase.
To ensure inquest statement requests are managed in a timely manner.
To provide accurate reports to Clinical Governance meetings.
To support the Chair of the Patient Safety Group with the agenda and supporting documents.
To develop a practical system for the management of Care Group meetings, to ensure agendas, minutes and papers are provided and stored appropriately in a timely manner.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Staff benefits
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discount
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discount
Person Specification
Qualifications/Experience
Essential
- Must be educated to degree level or equivalent knowledge gained through relevant experience
- Demonstrable experience working in the admin and clerical field
- Experience of working within governance frameworks
Desirable
- Experience of working within the NHS or similar organisation or environment
- Experience of working in a Information Governance role
- Experience in the development and monitoring of the effective administration systems and processes for the investigation/completion of Incidents, Risks, Incidents, Claims, Inquests, Freedom of Information and Complaints.
Knowledge
Essential
- Previous experience of supervising/managing a team providing guidance, coaching, support and performance management where appropriate
- Experience of completing staff appraisal and regular line management
- Sound knowledge of IG protocols used within the Trust
- Knowledge of national and trust policies and guidance relating to patient safety and clinical governance.
Desirable
- Ability to use Microsoft Teams to store, monitor, retrieve and carry out document control on behalf of team members
- Working Knowledge of the InPhase System
Skills and Abilities
Essential
- Excellent verbal and written skills (with the ability to train and deliver presentations, and the ability to write clear, concise reports)
- Good organisation skills, with the ability to work under pressure and to deadlines
- Excellent IT skills, including Microsoft Word, Excel, Outlook and PowerPoint
- Ability to problem solve and use initiative to complete tasks
Desirable
- Working knowledge of all Trust systems and IT systems
Person Specification
Qualifications/Experience
Essential
- Must be educated to degree level or equivalent knowledge gained through relevant experience
- Demonstrable experience working in the admin and clerical field
- Experience of working within governance frameworks
Desirable
- Experience of working within the NHS or similar organisation or environment
- Experience of working in a Information Governance role
- Experience in the development and monitoring of the effective administration systems and processes for the investigation/completion of Incidents, Risks, Incidents, Claims, Inquests, Freedom of Information and Complaints.
Knowledge
Essential
- Previous experience of supervising/managing a team providing guidance, coaching, support and performance management where appropriate
- Experience of completing staff appraisal and regular line management
- Sound knowledge of IG protocols used within the Trust
- Knowledge of national and trust policies and guidance relating to patient safety and clinical governance.
Desirable
- Ability to use Microsoft Teams to store, monitor, retrieve and carry out document control on behalf of team members
- Working Knowledge of the InPhase System
Skills and Abilities
Essential
- Excellent verbal and written skills (with the ability to train and deliver presentations, and the ability to write clear, concise reports)
- Good organisation skills, with the ability to work under pressure and to deadlines
- Excellent IT skills, including Microsoft Word, Excel, Outlook and PowerPoint
- Ability to problem solve and use initiative to complete tasks
Desirable
- Working knowledge of all Trust systems and IT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Greater Manchester Mental NHS Foundation Trust
Bury New Road
Prestwich
M25 3BL
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
