Job summary
We are looking to recruit two Digital Systems Support & Training Officers (DiSSTOs) to join our team. The first vacancy has become available following the promotion of the previous post holder and will support the business-as-usual Electronic Prescribing and Medicines Administration (ePMA) functionality within inpatient services. The second vacancy has arisen to support the implementation of the Electronic Prescription Service (EPS). Both roles will work within a supportive multi-disciplinary team made up of Systems Specialists and Clinical staff. These posts are offered on an 18-month fixed-term basis. These positions are not ICT technical roles. They are system support administration roles. Shortlisted candidates will be invited to attend an assessment day as part of the selection process.
Main duties of the job
The Digital Systems Support & Training Officer will be responsible for supporting GMMH systems users with all aspects of systems administration and user training/support.
The role will focus on ensuring that systems users have appropriate support and guidance before, during and after they are given access to GMMH systems. This will typically involve identifying training needs, determining learning objectives, developing training materials and planning/delivering training to users.
The role will also involve certain system administration/maintenance duties in close liaison with IM&T colleagues, end users and staff within services.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached Job Description
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
See attached Job Description
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Experience
Essential
- Systems Training Experience
- Experience of Undertaking System Administrator Tasks
- Operational/Administrative experience of digital information systems
- Experience of producing guidance
- Experience of providing a support service
- Experience of fault analysis and corrective actions
- Ability to act on own initiative
Desirable
- Experience of creating materials using Captivate or similar
- Experience of working within a clinical service
Knowledge
Essential
- Awareness and understanding of national digital related initiatives
- Knowledge of IG and DPP
- Ability to analyse and act on training evaluation feedback
Desirable
- Knowledge of Mental Health Services
- Understanding of NHS Data Standards and Definitions
Skills and Abilities
Essential
- An adaptable and flexible approach to work
- Excellent organisational skills and ability to work to deadlines
- Ability to use appropriate initiative, prioritise workload and manage competing demands
- Excellent oral, written communication and presentation skills
- Ability to produce clear, concise documents, information and reports for a wide range of stakeholders.
Desirable
- Supervision of junior staff
Education/Qualifications
Essential
- Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
- Evidence of continuing professional development
Desirable
- Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)
Person Specification
Experience
Essential
- Systems Training Experience
- Experience of Undertaking System Administrator Tasks
- Operational/Administrative experience of digital information systems
- Experience of producing guidance
- Experience of providing a support service
- Experience of fault analysis and corrective actions
- Ability to act on own initiative
Desirable
- Experience of creating materials using Captivate or similar
- Experience of working within a clinical service
Knowledge
Essential
- Awareness and understanding of national digital related initiatives
- Knowledge of IG and DPP
- Ability to analyse and act on training evaluation feedback
Desirable
- Knowledge of Mental Health Services
- Understanding of NHS Data Standards and Definitions
Skills and Abilities
Essential
- An adaptable and flexible approach to work
- Excellent organisational skills and ability to work to deadlines
- Ability to use appropriate initiative, prioritise workload and manage competing demands
- Excellent oral, written communication and presentation skills
- Ability to produce clear, concise documents, information and reports for a wide range of stakeholders.
Desirable
- Supervision of junior staff
Education/Qualifications
Essential
- Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
- Evidence of continuing professional development
Desirable
- Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Prestwich Hospital Site
Bury New Road
Prestwich, Manchester
M25 3BL
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
