Job summary
Job summaryWe are excited to welcome applicants to join our Living Well/Neighbourhood Mental Health Teams across the City of Manchester.
Living Well is a service co-designed by people with lived experience and key partners, designed to bridge the gap between existing primary and secondary care services. Working in partnership with GMMH and VCSE organisations we offer a service which is trauma informed, holistic, person led and community based.
The post holder will be required to provide a confidential secretarial and administrative service to the Living Well Team. The post holder will also be responsible for a range of supporting activity such as managing referrals that come into the team, sending out appointment letters and mailshots, dealing with all telephone calls that come into the service and ensuring they get passed on in a timely manner.
We take flexible working seriously and are keen to have flexible working discussions with applicants. Living Well is fully committed to supporting applicants with lived experience in all posts.
Selection process
Selection will be via interview, please drop us an email if you'd like to discuss the role further or gain a better understanding of the role, our team or ways of working.
We believe that administrators are completely integral to the smooth running of a service and helping service users get the best experience. You will sit at the heart of our team! Please see job description and person specification for full details.
Main duties of the job
Main duties of the job
- Our administrators are often the first voice a service user hears so it isessential that you are able to offer a warm welcome and calm presence.- Provide admin support to the Living Well team in relation tocorrespondence with service users and entering data on our clinicalsystems.- Supporting the team with rotas and room bookings.- Dealing with all incoming and outgoing mail: processing, distributingand responding as appropriate.- Supporting the team to make onward referrals.- Supporting the team with recording outcome measure data.- Co-ordinate and facilitate the dissemination of information to and fromthe team.- Producing minutes from various meeting as required- Logging referrals as per the requirements of the team.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Education and Qualifications
Essential
- Good Level of Maths and English
- Recognised competency-based level 3 qualification in a relevant subject (e.g. NVQ, BTEC QCF, Apprenticeship), or equivalent demonstrable experience.
Desirable
- Other relevant IT qualifications
Experience
Essential
- Have experience in working in a busy office environment.
- Have experience of working in an office environment that ensure confidentiality is maintained at all times
Desirable
- Have experience of working with members of the general public. Including patients/service users
- Familiar with all office equipment
Knoweldge
Essential
- The Data Protection Act
- Client Confidentiality
Desirable
- Mental Health issues and challenges
Skills and Abilities
Essential
- Effective time management skills
- The ability to prioritise and plan conflicting and complex work demands
- An excellent telephone Manner
- Outstanding communication Skills
- The ability to navigate IT systems, inc Excel, Word and PowerPoint
- A caring and sensitive attitude when communicating with staff and patients
Desirable
- Be able to travel and work flexibly across Manchester sites
- Be helpful and approachable
- Patient administration background
Person Specification
Education and Qualifications
Essential
- Good Level of Maths and English
- Recognised competency-based level 3 qualification in a relevant subject (e.g. NVQ, BTEC QCF, Apprenticeship), or equivalent demonstrable experience.
Desirable
- Other relevant IT qualifications
Experience
Essential
- Have experience in working in a busy office environment.
- Have experience of working in an office environment that ensure confidentiality is maintained at all times
Desirable
- Have experience of working with members of the general public. Including patients/service users
- Familiar with all office equipment
Knoweldge
Essential
- The Data Protection Act
- Client Confidentiality
Desirable
- Mental Health issues and challenges
Skills and Abilities
Essential
- Effective time management skills
- The ability to prioritise and plan conflicting and complex work demands
- An excellent telephone Manner
- Outstanding communication Skills
- The ability to navigate IT systems, inc Excel, Word and PowerPoint
- A caring and sensitive attitude when communicating with staff and patients
Desirable
- Be able to travel and work flexibly across Manchester sites
- Be helpful and approachable
- Patient administration background
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
