Clerical Assistant/Receptionist

Job summary

Please note - This role is not eligible for sponsorship under current immigration rules.

The Receptionist willbe responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient's attendance and clinical outcome on the PARIS system. The Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department. Providing a confidential, efficient patient-friendly and outside agency contact service. Integral to the role with be the maintaining of the clinic administration functions on PARIS patient record system.

The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.

The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.

To respect the individuality, values, culture and religious diversity of clients and colleagues and contribute to the provision of a service sensitive to these needs.

Main duties of the job

Responsibility for directly receiving service users, checking all patients' demographic details are complete and updated on the PARIS system.

Planning andOrganising Responsible for providing an efficient appointment booking system when the service user is entering or leaving clinic areas. Responsible for clerical processes associated with the non-attendance of outpatients. Responsible for dealing with telephone enquiries from staff, wards, and other departments. Monitor own performance against agreed objectives as identified in the appraisal process. Ensuring general tidiness of the reception environment.

Communication Responsible for communicating effectively, professionally and effectively to both patients and other members of staff, at all times. Ensure Trust guidelines, policies and procedures regarding confidentiality, disclosure of information and the Data Protection Act are observed at all times. Facilitate improved communication within departments between, clinicians, nurses, and service users. To highlight any potential delays and problems within reception services which may impinge on the effective and efficient running of the service. To undertake and improve communication with service users including non-English speaking and hearing impaired. To develop good working relationships with all service users. Provide non-clinical advice to service users / relatives and carers on appointments and services.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Ramsgate House

Ramsgate Street

Salford

M7 2YL

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Ramsgate House

Ramsgate Street

Salford

M7 2YL

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

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