Job summary
The post holder will work as part of a dynamic Facilities Senior Management Team in supporting and enabling the continuing transformation to a high-quality modern department with new approaches in the provision of Facilities services to our internal and external customers.
The Deputy Domestic and Portering Services Facilities Manager will be responsible for the operational management, quality, performance, compliance and delivery of cleaning, portering and receipt and distribution services across Greater Manchester. You will possess strong leadership skills that positively contribute and influence the day-to-day operating of these services, and actively explore opportunities to improve performance and effectiveness, in a sustainable and efficient way.
The post-holder will be required to model the values and behaviours of Greater Manchester Mental Health NHS Foundation Trust (GMMH) at all times and collaborative closely with other Trust stakeholders (clinical and corporate) and external partners for the effective delivery of this role.
Main duties of the job
The role of Deputy Domestic and Portering Services Facilities Manager within Capital Estates and Facilities Directorate is to provide support, guidance and advice to staff within clinical and corporate services on a range of domestic and portering services, and to ensure service continuity and business resilience with an emphasis ondriving continuous improvements.
This will involve making important judgements based upon strategic and operational experience. The role involves regular engagement with wider stakeholders within the Trust, including Service Users, Carers and Visitors to ensure customer satisfaction, whilst working closely with the Senior Managers within the CEF Directorate, whichmay involve the management of directly employed workforce and contracted service providers, agency and temporary staff.
Contractual and financial management is an essential part of the role and experience within these areas is paramount as well as demonstrating and applying highly developed specialist knowledge across the range of work procedures and practices in relation to services under your remit. You will expected to undertake any other reasonable duty, when requested to do so by an appropriate Trust manager and comply with all Trust policies, procedures, protocols and guidelines.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person Specification
Service Delivery
Essential
- Demonstrable experience working in a Management role
- Working at management level within Healthcare
- Experience of managing varying groups of staff and departments
- Involved in managing contracts and tendering exercises
Desirable
- Commercial Sector experience
Performance and Resource Management
Essential
- Experience of developing services
- Financial budgetary experience
- Implementation and Knowledge of NSoHC
- Knowledge of Procurement services including contractual management/ tendering of services
Desirable
Qualifications
Essential
- Qualification in a Facilities Management or equivalent
- Qualified Trainer
Desirable
- Evidence of continued Professional Development
- Level 3 ILM Qualification
Human Resource Management
Essential
- Demonstrate an experience of Providing mentoring of managerial and supervisory staff to ensure the Human Resource policies relating to organisational development, personal development plan, and the knowledge and skills framework are embedded in operational practice across all services managed.
- Demonstrate how to use motivational skills to encourage collaborative working where the challenge of change may be evident. This may involve the presentation of motivational workshops to large groups, to demonstrate why changes need to be implemented, using national service examples/case studies/priorities.
- Experience in the management of any grievances, appraisal and absence management
Education and qualifications
Essential
- Degree Qualification or equivalent Experience
- ILM level 5 Leadership and Management qualification
- Qualified Trainer
- Evidence of continuing professional development
- Recognised qualifications in Microsoft applications
Desirable
- Membership of a professional body
Experience
Essential
- Experience of Tendering and contracting services, including the management of contractors, consultants, and other performance metrics
- Significant experience of operating in a service and quality improvement role and the development of services to streamline processes and drive efficiency
- Experience of successfully managing large numbers of Staff which may include difficult and controversial issues
- Evidence of implementing strategic and operational change
- Commercial Sector experience
- Experience of multi-disciplinary teamwork
- Evidence of budgetary management skills
Desirable
- Operational experience within a mental healthcare environment
- Experience of developing and mobilising National Standards of HealthCare Cleanliness 2021 & 2025
Knowledge
Essential
- Proven knowledge and skills in project management, business planning and quality processes
- Specialist knowledge of capital, estates and facilities legislation and statutory, mandatory and best practice legislation and guidance
- Extensive knowledge of risk management strategies and governance and assurance
- Knowledge of policies and procedures associated with the job role
- Knowledge of utilising key performance information systems to achieve management objectives
Desirable
- Proven knowledge of related control mechanisms and NHS procedures, legislation and guidance such as PLACE, ERIC, Premises Assurance Model and the Model Hospital
Skills and Abilities
Essential
- Able to demonstrate good negotiation and influencing skills with staff at all levels of the organisation
- Able to persuade and motivate others, especially through periods of change
- Able to work to deadlines
- Energetic, enthusiastic and innovative
- Excellent communicator - both verbal and written
- Strong training skills to develop staff at various
- Able to prepare comprehensive management reports, assimilate information, analyse complex data and present effectively to different audiences
Person Specification
Service Delivery
Essential
- Demonstrable experience working in a Management role
- Working at management level within Healthcare
- Experience of managing varying groups of staff and departments
- Involved in managing contracts and tendering exercises
Desirable
- Commercial Sector experience
Performance and Resource Management
Essential
- Experience of developing services
- Financial budgetary experience
- Implementation and Knowledge of NSoHC
- Knowledge of Procurement services including contractual management/ tendering of services
Desirable
Qualifications
Essential
- Qualification in a Facilities Management or equivalent
- Qualified Trainer
Desirable
- Evidence of continued Professional Development
- Level 3 ILM Qualification
Human Resource Management
Essential
- Demonstrate an experience of Providing mentoring of managerial and supervisory staff to ensure the Human Resource policies relating to organisational development, personal development plan, and the knowledge and skills framework are embedded in operational practice across all services managed.
- Demonstrate how to use motivational skills to encourage collaborative working where the challenge of change may be evident. This may involve the presentation of motivational workshops to large groups, to demonstrate why changes need to be implemented, using national service examples/case studies/priorities.
- Experience in the management of any grievances, appraisal and absence management
Education and qualifications
Essential
- Degree Qualification or equivalent Experience
- ILM level 5 Leadership and Management qualification
- Qualified Trainer
- Evidence of continuing professional development
- Recognised qualifications in Microsoft applications
Desirable
- Membership of a professional body
Experience
Essential
- Experience of Tendering and contracting services, including the management of contractors, consultants, and other performance metrics
- Significant experience of operating in a service and quality improvement role and the development of services to streamline processes and drive efficiency
- Experience of successfully managing large numbers of Staff which may include difficult and controversial issues
- Evidence of implementing strategic and operational change
- Commercial Sector experience
- Experience of multi-disciplinary teamwork
- Evidence of budgetary management skills
Desirable
- Operational experience within a mental healthcare environment
- Experience of developing and mobilising National Standards of HealthCare Cleanliness 2021 & 2025
Knowledge
Essential
- Proven knowledge and skills in project management, business planning and quality processes
- Specialist knowledge of capital, estates and facilities legislation and statutory, mandatory and best practice legislation and guidance
- Extensive knowledge of risk management strategies and governance and assurance
- Knowledge of policies and procedures associated with the job role
- Knowledge of utilising key performance information systems to achieve management objectives
Desirable
- Proven knowledge of related control mechanisms and NHS procedures, legislation and guidance such as PLACE, ERIC, Premises Assurance Model and the Model Hospital
Skills and Abilities
Essential
- Able to demonstrate good negotiation and influencing skills with staff at all levels of the organisation
- Able to persuade and motivate others, especially through periods of change
- Able to work to deadlines
- Energetic, enthusiastic and innovative
- Excellent communicator - both verbal and written
- Strong training skills to develop staff at various
- Able to prepare comprehensive management reports, assimilate information, analyse complex data and present effectively to different audiences
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
