Job summary
Our newly created GMMH NHS 111 service is at the heart of our urgent care offer in Greater Manchester, providing compassionate, expert support to people, often in crisis and when they need it most. Whether it's guiding someone through a mental health crisis or helping them access the right care quickly, you'll be part of a team that truly changes lives. This is more than a job - it's a chance to make every call count, offering reassurance and practical help to those who need it most. You'll work alongside dedicated professionals in a fast-paced, collaborative environment where patient care and wellbeing are always the top priority.
A Fantastic Place to Work, Central Park, Manchester - Our service is based at Central Park, Monsall (M40 5BP), a modern hub designed to support both staff and service users. With excellent transport links, secure on-site car parking, and a range of facilities to make your working day easier, it's a space where you can thrive. From comfortable breakout areas to well-equipped workstations, everything is set up to help you deliver the best care possible. Joining NHS 111 means joining a forward-thinking team committed to innovation, professional development, and creating a positive, supportive workplace. If you're passionate about making a difference and want to be part of something truly impactful, this is the place for you.
Main duties of the job
The post involves working with people of all ages (Children and Young People, Adults or Older People) experiencing a mental health crisis via the telephone receiving calls from NHS 111 where the caller has selected the mental health option.
This service is provided in collaboration with Greater Manchester Mental Health Trust. Working as part of the wider multi-disciplinary team, Senior Mental Health Practitioners will provide complex mental health assessment and care planning via the phone, as well as information, support, signposting, and advice. The post holder will provide compassionate and professional support to callers (including carers) and will support and assist individuals to cope more effectively with their mental health issues by assisting then with key aspects of their care plans, (if in place), supporting them in managing distress and challenges / difficulties which they might be struggling to deal with.
The post holder will take calls from the first responders with any call where the caller may require urgent assessment, or any call in which the appropriate response is unclear. The post holder will work with the assistant practitioners identifying frequent attenders, liaising with the teams that they are open to I order to formulate care plans in line with their current treatment that will offer structure and steer to the Mental health call handlers.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached detailed job description and person specification
Staff benefits
- Onsite Gym and Classes
- Free Parking
- Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72 % additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
See attached detailed job description and person specification
Staff benefits
- Onsite Gym and Classes
- Free Parking
- Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72 % additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Education / Qualifications
Essential
- Relevant core professional qualification in mental health.
- Evidence of current professional registration with NMC/ Social Work England and
- Experience of assessment, formulation and managing complex cases and risk withd professional development.
Desirable
- Training in one or more additional areas of practice.
Experience
Essential
- Significant experience in either community or inpatient settings which meet the core competencies of the post.
- Experience of assessment, formulation and managing complex cases and risk within a mental health service
- Experience of working collaboratively with service users and their families/carers
Desirable
- Experience of working with a wide variety of patient groups, across the whole life span and presenting with the full range of severity.
Knowledge
Essential
- Knowledge of legislation in relation to the patient group and mental health, including the Mental Health Act and issues of capacity and consent.
- Detailed knowledge of safeguarding procedures, responsibilities and application. in practice
- Clinical Risk Assessment and Management and its application in practice.
Desirable
- Knowledge of referral systems and general bed management procedures
Skills and Abilities
Essential
- Have sound assessment skills and ability to articulate outcomes to CYP, older people, families, other clinicians.
- Demonstrable commitment to the focus on quality, promotes high standards to consistently improve patient outcomes.
- High level mental health assessment and risk assessment and formulation skills.
- Excellent interpersonal and communication skills enabling good working relationships with others across professional boundaries.
Desirable
- experience of working within a multicultural framework.
Other Requirements
Essential
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies.
- Candidates require an enhanced DBS check.
Person Specification
Education / Qualifications
Essential
- Relevant core professional qualification in mental health.
- Evidence of current professional registration with NMC/ Social Work England and
- Experience of assessment, formulation and managing complex cases and risk withd professional development.
Desirable
- Training in one or more additional areas of practice.
Experience
Essential
- Significant experience in either community or inpatient settings which meet the core competencies of the post.
- Experience of assessment, formulation and managing complex cases and risk within a mental health service
- Experience of working collaboratively with service users and their families/carers
Desirable
- Experience of working with a wide variety of patient groups, across the whole life span and presenting with the full range of severity.
Knowledge
Essential
- Knowledge of legislation in relation to the patient group and mental health, including the Mental Health Act and issues of capacity and consent.
- Detailed knowledge of safeguarding procedures, responsibilities and application. in practice
- Clinical Risk Assessment and Management and its application in practice.
Desirable
- Knowledge of referral systems and general bed management procedures
Skills and Abilities
Essential
- Have sound assessment skills and ability to articulate outcomes to CYP, older people, families, other clinicians.
- Demonstrable commitment to the focus on quality, promotes high standards to consistently improve patient outcomes.
- High level mental health assessment and risk assessment and formulation skills.
- Excellent interpersonal and communication skills enabling good working relationships with others across professional boundaries.
Desirable
- experience of working within a multicultural framework.
Other Requirements
Essential
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies.
- Candidates require an enhanced DBS check.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
