Job summary
An opportunity has arisen for a Team Secretary in the FCAMHSTeam. We are seeking an enthusiastic and experienced administrator who enjoys working as part of a team and can demonstrate a commitment to delivering a high-quality administration support in an efficient and timely manner.
The successful applicant will have excellent communication skills, IT competency in Word, Excel and Outlook and a broad range of administrative experience. You will be part of the FCAMHS team providingadmin cover to our service users, clinicians and other health professionals.
If you have a flexible approach and the ability to adapt to changing priorities, this will be an excellent opportunity to develop your skills.
Main duties of the job
To provide a full, comprehensive and confidential secretarial service to a team of professionals with the CAMHS Service.
To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and to provide a responsive and comprehensive clerical and secretarial service to a designated professional team.
The Team Secretary will undertake general office duties including typing of minutes, reports, other correspondence, actioning any requirements identified within the typing, diary management and dealing with telephone enquiries from both internal and external agencies.
This role will be responsible for the effective coordination to track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
To provide a full, comprehensive and confidential secretarial service to a team of professionals with the CAMHS Service.
To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and to provide a responsive and comprehensive clerical and secretarial service to a designated professional team.
The Team Secretary will undertake general office duties including typing of minutes, reports, other correspondence, actioning any requirements identified within the typing, diary management and dealing with telephone enquiries from both internal and external agencies.
This role will be responsible for the effective coordination to track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
Job description
Job responsibilities
To provide a full, comprehensive and confidential secretarial service to a team of professionals with the CAMHS Service.
To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and to provide a responsive and comprehensive clerical and secretarial service to a designated professional team.
The Team Secretary will undertake general office duties including typing of minutes, reports, other correspondence, actioning any requirements identified within the typing, diary management and dealing with telephone enquiries from both internal and external agencies.
This role will be responsible for the effective coordination to track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
Person Specification
Education and Qualifications
Essential
- Relevant level 3 competency-based qualification (such as RSA or NVQ)
- 2 years previous office experience or equivalent experience
Desirable
Experience
Essential
- Working in a confidential environment
- Secretarial or administrative experience
- Experience of improving data quality
- Demonstrate ability to work without close supervision using own initiative to meet set deadlines
- Demonstrate good understanding of teamwork and work conducively within this.
- Experience in setting up and maintaining office systems.
- Experience of minute taking to capture the main points of discussions / formal meetings
- Experience of working within the NHS preferably a Mental Health Setting
Desirable
- Medical terminology
- Contact with patients / service users.
- Use of office equipment
Knowledge
Essential
- The Data Protection Act
- Patient Confidentiality
Desirable
- Use of EPR systems
- Use of office equipment
Skills
Essential
- Effective time management skills
- The ability to prioritise and plan conflicting, and complex work demands.
- An excellent telephone Manner
- Outstanding communication Skills
- Advanced keyboard Skills
- The ability to navigate IT systems, inc Word, Excel, and Outlook
- A caring and sensitive attitude when communicating with staff and patients.
- Ability to be numerate and provide statistical data accurately.
Desirable
- Patient administration background
- Knowledge of the PARIS EPR system
Person Specification
Education and Qualifications
Essential
- Relevant level 3 competency-based qualification (such as RSA or NVQ)
- 2 years previous office experience or equivalent experience
Desirable
Experience
Essential
- Working in a confidential environment
- Secretarial or administrative experience
- Experience of improving data quality
- Demonstrate ability to work without close supervision using own initiative to meet set deadlines
- Demonstrate good understanding of teamwork and work conducively within this.
- Experience in setting up and maintaining office systems.
- Experience of minute taking to capture the main points of discussions / formal meetings
- Experience of working within the NHS preferably a Mental Health Setting
Desirable
- Medical terminology
- Contact with patients / service users.
- Use of office equipment
Knowledge
Essential
- The Data Protection Act
- Patient Confidentiality
Desirable
- Use of EPR systems
- Use of office equipment
Skills
Essential
- Effective time management skills
- The ability to prioritise and plan conflicting, and complex work demands.
- An excellent telephone Manner
- Outstanding communication Skills
- Advanced keyboard Skills
- The ability to navigate IT systems, inc Word, Excel, and Outlook
- A caring and sensitive attitude when communicating with staff and patients.
- Ability to be numerate and provide statistical data accurately.
Desirable
- Patient administration background
- Knowledge of the PARIS EPR system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
