Job summary
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
The Team Administrator will be responsible for receiving, processing and forwarding referrals at the first point of access. The successful applicant will be part of the GM Liaison and Diversion team based at Central Park. Attention to detail and fast paced person who is able to manage referrals in an efficient manner. If you are eager to make a meaningful impact on a service users experience, possess excellent communication skills and have a positive approach to changes, come and work with us.
Main duties of the job
The post holder will be required to provide a confidential secretarial and administrative service to the Liaison and Diversion Team. The post holder is also responsible for managing referrals that come into the team, sending out appointment letters and mailshots, dealing with all telephone calls and in person requests that come intothe service and ensuring that any response in within a timely manner.
Additional duties include the minute taking of daily meetings and other general administrative duties.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Main duties and responsibilities include:
Secretarial
*Coordinating and directing service user contact via telephone call, email, or letter.*Greeting service users, carers and other visitors when required.*Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the L&D Specification.*Co-ordination of appointment booking, according to booking and waitingtime procedures
Communication
*Provide a general appointment booking service for service users as required across the service.*Typing of all business correspondence*Ordering and management of the team stationery, assuring stock levels remain appropriate.*Identification of any other issues that may pose a risk the service users, carer, or delivery of service
*Minute taking for all team meetings and ad hoc meetings on request.*Provide a comprehensive administrative service including the management of meetings, appointment management and a range of other administrative duties.*Devise and maintain filing systems appropriate to the service and within information governance frameworks
Job description
Job responsibilities
Main duties and responsibilities include:
Secretarial
*Coordinating and directing service user contact via telephone call, email, or letter.*Greeting service users, carers and other visitors when required.*Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the L&D Specification.*Co-ordination of appointment booking, according to booking and waitingtime procedures
Communication
*Provide a general appointment booking service for service users as required across the service.*Typing of all business correspondence*Ordering and management of the team stationery, assuring stock levels remain appropriate.*Identification of any other issues that may pose a risk the service users, carer, or delivery of service
*Minute taking for all team meetings and ad hoc meetings on request.*Provide a comprehensive administrative service including the management of meetings, appointment management and a range of other administrative duties.*Devise and maintain filing systems appropriate to the service and within information governance frameworks
Person Specification
Experience
Essential
Desirable
- Working in NHS experience
Knowledge
Essential
Desirable
- Knowledge of patient systems
Person Specification
Experience
Essential
Desirable
- Working in NHS experience
Knowledge
Essential
Desirable
- Knowledge of patient systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
