Job summary
The post holder will be responsible for providing reception support for the CAMHS Inpatient Team. This will include receiving and greeting family members, service users and their carers into the reception areas along with other administrative duties commensurate to the grade.
The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
The reception service opening hours are at present, 9:00 am - 5:00 pm, Monday to Friday. A flexible approach to working is essential.
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
In order to meet the needs of the Trust services you may be required, from time to time, to work outside of your normal area of work to cover absence / sickness.
Main duties of the job
To provide a receptionist service which assists in the maintenance of a safe and therapeutic environment for staff, visitors and young people; working within all relevant policies, standards and with particular reference to those relating to information governance, safety and security.
To undertake administrative/clerical duties in support of the professional team working without direct supervision and using initiative.
The post holder will be based within the Specialist Services Network on the Prestwich site although there may be a need to work from a different base but this will be within the Trust footprint; there is a need for working flexibly throughout the Network as required.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person Specification
Education/Qualifications
Essential
- Ability to use word processing packages effectively
- GCSE Maths or equivalent
- GCSE English or equivalent
Desirable
- Prior experience of use of word packages
Experience
Essential
- Previous experience of using the Paris system for the GMMH NHS Foundation Trust
- Must possess ability to communicate effectively
- Able to take messages competently and convey them accurately to relevant personnel via verbal communication or accurately by email.
Desirable
- Experience of working in a busy office/clerical environment.
Knowledge
Essential
- Good understanding of the needs for confidentiality
- Willingness to develop.
Other
Essential
- Must have understanding of confidentiality
- Sensitive to the needs of service users
Person Specification
Education/Qualifications
Essential
- Ability to use word processing packages effectively
- GCSE Maths or equivalent
- GCSE English or equivalent
Desirable
- Prior experience of use of word packages
Experience
Essential
- Previous experience of using the Paris system for the GMMH NHS Foundation Trust
- Must possess ability to communicate effectively
- Able to take messages competently and convey them accurately to relevant personnel via verbal communication or accurately by email.
Desirable
- Experience of working in a busy office/clerical environment.
Knowledge
Essential
- Good understanding of the needs for confidentiality
- Willingness to develop.
Other
Essential
- Must have understanding of confidentiality
- Sensitive to the needs of service users
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHSFT
Address
Greater Manchester Mental Health NHS Foundation Trust
Bury New Road
Prestwich
M25 3BL
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
