Job summary
The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.
The post holder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will also be required to undertake general clerical duties within the reception.
To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact at some sites and therefore, good communication skills are essential.
In order to meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other North Manchester sites reception areas.
Main duties of the job
- Provide admin support to the clinical team
- Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude at all times. This will include receiving referrals and arranging appointments, updating this on the EPR system. Responsibility for directly receiving service users, checking all patients' demographic details are complete and updated on the EPR system to support with quality improvement performance across the team.
- Monitor own performance against agreed objectives as identified in the appraisal process.
- Ensuring general tidiness of the reception environment.
- Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties
- Recording messages accurately in the daily diary for all team members
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
-
Please see attached job description and person specification
Staff benefits
Band
Saturday (midnight to midnight) and any week day after 8pm and before 6am
All time on Sundays and Public Holidays (midnight to midnight)
1
Time plus 47%
Time plus 94%
2
Time plus 41%
Time plus 83%
3
Time plus 35%
Time plus 69%
4 9
Time plus 30%
Time plus 60%
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Job description
Job responsibilities
-
Please see attached job description and person specification
Staff benefits
Band
Saturday (midnight to midnight) and any week day after 8pm and before 6am
All time on Sundays and Public Holidays (midnight to midnight)
1
Time plus 47%
Time plus 94%
2
Time plus 41%
Time plus 83%
3
Time plus 35%
Time plus 69%
4 9
Time plus 30%
Time plus 60%
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person Specification
Essesntial
Essential
- Previous Customer Service Experience
- Working in confidential Environment
- Knowledge of Data Protection & Confidentially
- Effective Time Management Skills
- Microsoft
- Excellent Communication Skills telephone and F2F
Desirable
- Patient administration background
- Knowledge of the EPR/Paris systems
- Previous experience in Healthcare setting
- Previous Receptionist experience
Experience
Desirable
- Experience of working within NHS
Person Specification
Essesntial
Essential
- Previous Customer Service Experience
- Working in confidential Environment
- Knowledge of Data Protection & Confidentially
- Effective Time Management Skills
- Microsoft
- Excellent Communication Skills telephone and F2F
Desirable
- Patient administration background
- Knowledge of the EPR/Paris systems
- Previous experience in Healthcare setting
- Previous Receptionist experience
Experience
Desirable
- Experience of working within NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHSFT
Address
Central Park
North West & North East CMHT, Number 1 Central Park Unit B, Northampton Road
Manchester
M40 5BP
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
