Job summary
The OPCMHT and MATS administration support officer will provide a comprehensive administration service, to the OPCMHT and MATS staff and ensure an effective communication network with health and social care professionals, service users and their carers.
In addition, the post holder will provide effective data quality support for the team to ensure the input, collation and extraction of information that may be necessary to evidence achievement of performance indicators / targets.
To respect the individuality, values, culture and religious diversity of service users and colleagues and contribute to the provision of a service sensitive to these needs.
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
Main duties of the job
To be the first point of contact for all calls from service users, carers, external agencies or GP surgeries so excellent communication skills and manner are essential. Processing of referrals, updating of the electronic patient record system with demographic details and ensuring all data quality requirements are adhered to with accuracy. Booking of service user appointments, diary management, minute taking, using initiative. There is also a requirement to cover reception areas and duties for clinics
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Education/Qualifications
Essential
- oAbility to use Microsoft packages to a high standard.
- oKnowledge of word application essential.
- oGCSE Maths and English or equivalent.
Desirable
- oIT related qualification.
- oRSA . NVQ qualification.
Experience
Essential
- oAbility to liaise with multidisciplinary team and differing levels of personnel.
- oNeeds to be able to decide importance of tasks and how to tackle them.
- oMust be able to work with colleagues, sharing workload, particularly in times of colleague absence. oWorking within a confidential environment.
- oWorking within a confidential environment.
Desirable
- oUse of office equipment
- oA patient administrative background.
- oKnowledge of Performance and Data Quality.
- oExperience of using Trust patient electronic record system, Paris
Skills and Abilities
Essential
- oThe ability to prioritise and plan conflicting and complex work demands
- oOutstanding communication Skills
- oAdvanced keyboard Skills
- oThe ability to navigate IT systems, including Excel, Word and Powerpoint
- oAbility to be numerate and provide statistical data accurately.
Desirable
- oPatient administration background
- oKnowledge of the EPR system
- oMinute taking
- oAudio Typing
- oKnowledge of working within the NHS
Person Specification
Education/Qualifications
Essential
- oAbility to use Microsoft packages to a high standard.
- oKnowledge of word application essential.
- oGCSE Maths and English or equivalent.
Desirable
- oIT related qualification.
- oRSA . NVQ qualification.
Experience
Essential
- oAbility to liaise with multidisciplinary team and differing levels of personnel.
- oNeeds to be able to decide importance of tasks and how to tackle them.
- oMust be able to work with colleagues, sharing workload, particularly in times of colleague absence. oWorking within a confidential environment.
- oWorking within a confidential environment.
Desirable
- oUse of office equipment
- oA patient administrative background.
- oKnowledge of Performance and Data Quality.
- oExperience of using Trust patient electronic record system, Paris
Skills and Abilities
Essential
- oThe ability to prioritise and plan conflicting and complex work demands
- oOutstanding communication Skills
- oAdvanced keyboard Skills
- oThe ability to navigate IT systems, including Excel, Word and Powerpoint
- oAbility to be numerate and provide statistical data accurately.
Desirable
- oPatient administration background
- oKnowledge of the EPR system
- oMinute taking
- oAudio Typing
- oKnowledge of working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
