Job summary
This six-month secondment offers a unique and high-impact leadership opportunity within the Greater Manchester Mental Health Urgent Triage Team (MHUTT), with a particular focus on the NHS 111 Dial 2 mental health service. The role is ideal for a clinically experienced and operationally astute professional seeking to broaden their leadership portfolio and contribute meaningfully to urgent mental health care transformation.
As Clinical Lead, you will be at the forefront of urgent mental health response across Greater Manchester, providing clinical leadership and operational oversight to a fast-paced, high-demand service. You will play a pivotal role in shaping the delivery of the NHS 111 Dial 2 pathway, ensuring safe, effective, and compassionate care for individuals in crisis.
Developmental Value This secondment offers a rich opportunity for professional growth, including:
- Exposure to strategic service development and system-level leadership.
- Enhanced skills in crisis care, triage, and urgent response coordination.
- Experience in leading multidisciplinary teams in a high-pressure environment.
- Opportunities to contribute to service innovation and digital transformation.
- A platform for future career progression into senior clinical or operational leadership roles.
Main duties of the job
Mental health crisis require timely, skilled, and compassionate intervention. This role places you at the heart of that mission--providing leadership to a team that provides critical support to individuals when they need it most, while shaping the future of urgent mental health care across Greater Manchester.
- Clinical Leadership: Lead and support the delivery of high-quality mental health triage through NHS 111 Dial 2, ensuring clinical governance and adherence to best practice.
- Operational Management: Oversee daily operations, including shift coordination, workforce planning, and escalation management.
- Supervision & Support: Provide clinical supervision and mentorship to staff, promoting reflective practice and professional development.
- Complex Case Oversight: Lead on the management of high-risk and complex presentations, ensuring robust risk assessment and decision-making.
- System Collaboration: Work closely with system partners including emergency services, community teams, and commissioners to ensure integrated care pathways.
- Complex Case Management: Provide expert oversight and guidance on high-risk and complex cases, ensuring safe and effective outcomes.
- Staff Supervision & Development: Mentor and supervise a multidisciplinary team, fostering professional growth, resilience, and reflective practice.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000members of staff, who deliver services from more than122locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Clinical Leadership & Supervision
- Provide clinical oversight and leadership to NHS 111/MHUTT staff, ensuring safe, effective, and compassionate care.
- Offer expert guidance on safeguarding concerns and risk management.
- Lead on complex case reviews, ensuring robust clinical decision-making and adherence to best practice.
- Promote trauma-informed and recovery-focused approaches across the team.
- Operational Support.
- Act as shift coordinator, ensuring smooth service delivery and appropriate resource allocation.
- Deputise for the Team Manager as required, supporting operational continuity.
- Lead and contribute to service audits, incident reviews, and quality improvement initiatives.
- Chair multidisciplinary meetings and support the integration of care pathways.
Service Development & Governance - Drive service innovation and contribute to the development of policies and procedures.
- Monitor service performance, user experience, and clinical outcomes.
- Ensure compliance with national standards, Trust policies, and regulatory frameworks.
- Support the implementation of digital triage tools and crisis care enhancements.
Communication & Stakeholder Engagement - Maintain effective communication with service users, carers, and external partners including NWAS, GMP, and community teams.
- Represent the service in professional forums and promote awareness of MHUTT and NHS 111 MH Option 2.
- Foster collaborative working relationships to support integrated care delivery.
Human Resources & Staff Development - Support recruitment, induction, supervision, and appraisal processes.
- Promote a culture of positivity, learning and continuous professional development.
- Lead on student placements and contribute to staff training programmes.
- Encourage reflective practice and wellbeing within the team.
Safeguarding, Equality & Inclusion - Uphold safeguarding principles and ensure team compliance with statutory responsibilities.
- Promote equality, diversity, and dignity in care and in the workplace.
- Champion inclusive practices and culturally competent care.
Information Governance & Health & Safety - Ensure confidentiality, data protection, and accurate record-keeping.
- Comply with infection control, health & safety, and risk management policies.
- Support the safe use of digital systems and uphold information governance standards.
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Job description
Job responsibilities
Clinical Leadership & Supervision
- Provide clinical oversight and leadership to NHS 111/MHUTT staff, ensuring safe, effective, and compassionate care.
- Offer expert guidance on safeguarding concerns and risk management.
- Lead on complex case reviews, ensuring robust clinical decision-making and adherence to best practice.
- Promote trauma-informed and recovery-focused approaches across the team.
- Operational Support.
- Act as shift coordinator, ensuring smooth service delivery and appropriate resource allocation.
- Deputise for the Team Manager as required, supporting operational continuity.
- Lead and contribute to service audits, incident reviews, and quality improvement initiatives.
- Chair multidisciplinary meetings and support the integration of care pathways.
Service Development & Governance - Drive service innovation and contribute to the development of policies and procedures.
- Monitor service performance, user experience, and clinical outcomes.
- Ensure compliance with national standards, Trust policies, and regulatory frameworks.
- Support the implementation of digital triage tools and crisis care enhancements.
Communication & Stakeholder Engagement - Maintain effective communication with service users, carers, and external partners including NWAS, GMP, and community teams.
- Represent the service in professional forums and promote awareness of MHUTT and NHS 111 MH Option 2.
- Foster collaborative working relationships to support integrated care delivery.
Human Resources & Staff Development - Support recruitment, induction, supervision, and appraisal processes.
- Promote a culture of positivity, learning and continuous professional development.
- Lead on student placements and contribute to staff training programmes.
- Encourage reflective practice and wellbeing within the team.
Safeguarding, Equality & Inclusion - Uphold safeguarding principles and ensure team compliance with statutory responsibilities.
- Promote equality, diversity, and dignity in care and in the workplace.
- Champion inclusive practices and culturally competent care.
Information Governance & Health & Safety - Ensure confidentiality, data protection, and accurate record-keeping.
- Comply with infection control, health & safety, and risk management policies.
- Support the safe use of digital systems and uphold information governance standards.
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person Specification
Essential
Essential
- Essential criteria
- Previous experience in urgent care setting.
Desirable
- Previous experience in managing staff and complex cases
Essential
Essential
- Must posses 2 years experience as band 6 senior practitioner.
Desireable not essentil
Desirable
- Previous experience with GMMH Systems
Desirable
Desirable
- Experience managing complex cases
Person Specification
Essential
Essential
- Essential criteria
- Previous experience in urgent care setting.
Desirable
- Previous experience in managing staff and complex cases
Essential
Essential
- Must posses 2 years experience as band 6 senior practitioner.
Desireable not essentil
Desirable
- Previous experience with GMMH Systems
Desirable
Desirable
- Experience managing complex cases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
