Job summary
Please note - This role is not eligible for sponsorship under current immigration rules.
The Receptionist willbe responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient's attendance and clinical outcome on the PARIS system. The Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department. Providing a confidential, efficient patient-friendly and outside agency contact service. Integral to the role with be the maintaining of the clinic administration functions on PARIS patient record system.
The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.
The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.
To respect the individuality, values, culture and religious diversity of clients and colleagues and contribute to the provision of a service sensitive to these needs.
Main duties of the job
Responsibility for directly receiving service users, checking all patients' demographic details are complete and updated on the PARIS system.
Planning andOrganising Responsible for providing an efficient appointment booking system when the service user is entering or leaving clinic areas. Responsible for clerical processes associated with the non-attendance of outpatients. Responsible for dealing with telephone enquiries from staff, wards, and other departments. Monitor own performance against agreed objectives as identified in the appraisal process. Ensuring general tidiness of the reception environment.
Communication Responsible for communicating effectively, professionally and effectively to both patients and other members of staff, at all times. Ensure Trust guidelines, policies and procedures regarding confidentiality, disclosure of information and the Data Protection Act are observed at all times. Facilitate improved communication within departments between, clinicians, nurses, and service users. To highlight any potential delays and problems within reception services which may impinge on the effective and efficient running of the service. To undertake and improve communication with service users including non-English speaking and hearing impaired. To develop good working relationships with all service users. Provide non-clinical advice to service users / relatives and carers on appointments and services.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
To be conversant with all functions of the PARIS system in relation to receiving of patients, updating demographic details and booking of follow up outpatient appointments. To assist the senior administrator in maintaining departmental performance by upholding agreed data quality standards. These include attendance outcomes, complete demographics, including GP and NHS number. To ensure demographic details are checked and updated at every clinic appointment. To ensure all protocols and procedures are followed with quality standards met and submitted to the relevant manager in a timely manner.
Partnership Working To work together with consultants, nursing staff, other clinicians, and other admin teams to provide a flexible response to the changing demands of the service. To provide cover for other administrative support staff, as and when required during annual leave, sickness and training.
Health and Safety To take responsible care for the health and safety of the post holder and others affected by their actions. To work and use all equipment in accordance with safe operating procedures and Trusts code s of practice. To report all accidents, incidents and omissions to the manager. To attend all training identified as being appropriate by the line management team.
Freedom To Act To support and attend training identified as being appropriate by the line management teams. To work within Trust policies and procedures To be guided by precedent and occupational procedure. Priorities are set but post holder will manage own workload and work independently.
Trust Mandatory On-going Requirements -to be met by thecandidate aftercommencing in post,these will not beassessed at therecruitment stage To undertake any other reasonable duty, when requested to do so by an appropriate Trust manager. To understand and comply with all Trust policies, procedures, protocols, and guidelines. To understand the Trusts Strategic Goals and how you can support them. To understand the need to safeguarding children and vulnerable adults and adhere to all principles in effective safeguarding.
Job description
Job responsibilities
To be conversant with all functions of the PARIS system in relation to receiving of patients, updating demographic details and booking of follow up outpatient appointments. To assist the senior administrator in maintaining departmental performance by upholding agreed data quality standards. These include attendance outcomes, complete demographics, including GP and NHS number. To ensure demographic details are checked and updated at every clinic appointment. To ensure all protocols and procedures are followed with quality standards met and submitted to the relevant manager in a timely manner.
Partnership Working To work together with consultants, nursing staff, other clinicians, and other admin teams to provide a flexible response to the changing demands of the service. To provide cover for other administrative support staff, as and when required during annual leave, sickness and training.
Health and Safety To take responsible care for the health and safety of the post holder and others affected by their actions. To work and use all equipment in accordance with safe operating procedures and Trusts code s of practice. To report all accidents, incidents and omissions to the manager. To attend all training identified as being appropriate by the line management team.
Freedom To Act To support and attend training identified as being appropriate by the line management teams. To work within Trust policies and procedures To be guided by precedent and occupational procedure. Priorities are set but post holder will manage own workload and work independently.
Trust Mandatory On-going Requirements -to be met by thecandidate aftercommencing in post,these will not beassessed at therecruitment stage To undertake any other reasonable duty, when requested to do so by an appropriate Trust manager. To understand and comply with all Trust policies, procedures, protocols, and guidelines. To understand the Trusts Strategic Goals and how you can support them. To understand the need to safeguarding children and vulnerable adults and adhere to all principles in effective safeguarding.
Person Specification
Desirable
Essential
- Healthcare Administration setting
- Reception experience
Desirable
- 1 year NHS experience
- Telephone experience
- Knowledge of in house systems
English and Maths
Essential
Desirable
Person Specification
Desirable
Essential
- Healthcare Administration setting
- Reception experience
Desirable
- 1 year NHS experience
- Telephone experience
- Knowledge of in house systems
English and Maths
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
