Job summary
Please note - This role is not eligible for sponsorship under current immigration rules.
Providing admin support for the Trafford Early Intervention Team based at Crossgate House, Sale.
We are looking for a highly motivated and well organised Administration Assistant to join the Trafford Early Intervention Team. The successful applicant will provide admin support to the multi-disciplinary team working with a client group with mental health problems.
Main duties of the job
There will be client and carer telephone contact and therefore good communication skills are essential. This is a busy and friendly service, the team covers the Trafford area and operates across 365 days of the year, but the post holder would work within normal office hours. On some occasions the post holder may have to work at another base, if required. Experience of minute taking is essential.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
To provide an efficient and effective administrative service to the Trafford Early Intervention Team. Processing referrals, coordinating appointments for our service users and their carers where appropriate, typing of general correspondence, reports etc. minute taking during MDT, professional and Safeguarding meetings. Accurate recording of data quality information. To have a flexible approach in providing admin support to the multi-disciplinary teams working with the client group with mental health difficulties. There will be client and carer telephone contact therefore good communication skills are essential.
Job description
Job responsibilities
To provide an efficient and effective administrative service to the Trafford Early Intervention Team. Processing referrals, coordinating appointments for our service users and their carers where appropriate, typing of general correspondence, reports etc. minute taking during MDT, professional and Safeguarding meetings. Accurate recording of data quality information. To have a flexible approach in providing admin support to the multi-disciplinary teams working with the client group with mental health difficulties. There will be client and carer telephone contact therefore good communication skills are essential.
Person Specification
Education
Essential
- Recognised competency-based level 3 qualification in a relevant subject (e.g. NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience.
- Excellent IT skills including Microsoft Excel, Word, Outlook, Microsoft Teams and telephony systems.
Desirable
- Other relevant IT qualifications
Experience
Essential
- Experience working in a busy office environment and experience of minute taking.
- Have experience of working in an office environment that ensures confidentiality is always maintained
Desirable
- Have experience of working with members of the public. Including patients/service users
- Experience using EPR systems
knowledge
Essential
- Knowledge of the Data Protection Act and Patient Confidentiality
Desirable
- Knowledge of challenges faced by those with mental health difficulties and a general interest in mental health issues.
Skills and Abilities
Essential
- The ability to prioritise and plan conflicting and complex work demands oAn excellent telephone
- A caring and sensitive attitude when communicating with staff and patients
Person Specification
Education
Essential
- Recognised competency-based level 3 qualification in a relevant subject (e.g. NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience.
- Excellent IT skills including Microsoft Excel, Word, Outlook, Microsoft Teams and telephony systems.
Desirable
- Other relevant IT qualifications
Experience
Essential
- Experience working in a busy office environment and experience of minute taking.
- Have experience of working in an office environment that ensures confidentiality is always maintained
Desirable
- Have experience of working with members of the public. Including patients/service users
- Experience using EPR systems
knowledge
Essential
- Knowledge of the Data Protection Act and Patient Confidentiality
Desirable
- Knowledge of challenges faced by those with mental health difficulties and a general interest in mental health issues.
Skills and Abilities
Essential
- The ability to prioritise and plan conflicting and complex work demands oAn excellent telephone
- A caring and sensitive attitude when communicating with staff and patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
