Job summary
Please note - This role is not eligible for sponsorship under current immigration rules.
If you are eager to make a meaningful impact on a patient's experience, possess excellent communication skills and have a positive approach to changes, then we would like to hear from you.
The Greater Manchester Mental Health Talking Therapies Division offers psychological treatment for anxiety and depression, including specialist Post Covid Syndrome and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford, and Wigan. As a Team Administrator, you will play a pivotal role in supporting the division to create a positive and seamless experience for our patients.
Based in Wigan, the Team Administrator will play a key role in supporting the smooth and efficient running of the service. This position is central to maintaining high standards across administrative operations and contributes directly to the overall effectiveness of the wider team.
Join us in this fulfilling career opportunity where your self-motivation and enthusiasm will thrive in a fast-paced environment that embraces change.
Main duties of the job
Process all referrals received into services, ensuring updates to clinical information systems align with Trust and service guidelines.
Monitor shared administration email inboxes and action in a timely manner.
Answer telephone calls professionally record accurate messages and update clinical information systems while maintaining confidentiality.
Schedule appointments based on clinical requirements set by the clinicians and in agreement with patients.
Greet service users and visitors at reception when required.
Open, date-stamp, sort, and process all incoming mail (including email), linking it to previous correspondence when necessary, and ensure that outgoing post is sent in a timely manner.
Utilise various software programmes to produce, maintain and distribute clinical correspondence to service users.
Efficiently manage appointments in a fast-paced environment, aligning with service targets.
Organise workload to meet all deadlines, ensuring completion of day-to-day tasks.
Demonstrate flexibility to adapt to changing priorities.
Work independently, using own initiative to make decisions in a constantly changing environment, using judgement to manage queries appropriately or escalate when necessary.
Ensure compliance with trust guidelines, policies and procedures related to confidentiality, disclosure information and the Data Protection Act (GDPR) at all times.
Accurately record and communicate all messages.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
Band
Saturday (midnight to midnight) and any week day after 8pm and before 6am
All time on Sundays and Public Holidays (midnight to midnight)
1
Time plus 47%
Time plus 94%
2
Time plus 41%
Time plus 83%
3
Time plus 35%
Time plus 69%
4 9
Time plus 30%
Time plus 60%
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
Band
Saturday (midnight to midnight) and any week day after 8pm and before 6am
All time on Sundays and Public Holidays (midnight to midnight)
1
Time plus 47%
Time plus 94%
2
Time plus 41%
Time plus 83%
3
Time plus 35%
Time plus 69%
4 9
Time plus 30%
Time plus 60%
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person Specification
Education/qualifications
Essential
- Relevant level 2 competency-based qualification (such as RSA or NVQ) or equivalent experience in a similar environment
- Educated to GCSE level in English and Maths
Desirable
- Relevant level 3 competency-based qualification (such as RSA or NVQ)
- IT related qualification
- Use of Electronic Patient Records
Experience
Essential
- Working in a busy office environment
- Working as part of a team
- Working in a confidential environment
Desirable
- Use of office equipment
- Experience of working with public/service users
Knowledge
Essential
- The Data Protection Act
- Patient Confidentiality
- Working knowledge of Microsoft Office especially Excel, Outlook, and Word
Desirable
- Use of electronic clinical information systems
Skills and abilities
Essential
- Effective time management skills
- The ability to prioritise tasks
- An excellent telephone manner
- Outstanding communication skills
- Appropriate keyboard skills
- Ability to cope under pressure
- Ability to produce minutes to agreed standards
- Ability to respond to rapidly changing priorities
- Proven IT skills
- Occasional requirement to travel across the footprint of the Trust
Desirable
- Administration background
- Knowledge of the PCMIS and Paris electronic clinical information systems
- Advanced keyboard skills
Person Specification
Education/qualifications
Essential
- Relevant level 2 competency-based qualification (such as RSA or NVQ) or equivalent experience in a similar environment
- Educated to GCSE level in English and Maths
Desirable
- Relevant level 3 competency-based qualification (such as RSA or NVQ)
- IT related qualification
- Use of Electronic Patient Records
Experience
Essential
- Working in a busy office environment
- Working as part of a team
- Working in a confidential environment
Desirable
- Use of office equipment
- Experience of working with public/service users
Knowledge
Essential
- The Data Protection Act
- Patient Confidentiality
- Working knowledge of Microsoft Office especially Excel, Outlook, and Word
Desirable
- Use of electronic clinical information systems
Skills and abilities
Essential
- Effective time management skills
- The ability to prioritise tasks
- An excellent telephone manner
- Outstanding communication skills
- Appropriate keyboard skills
- Ability to cope under pressure
- Ability to produce minutes to agreed standards
- Ability to respond to rapidly changing priorities
- Proven IT skills
- Occasional requirement to travel across the footprint of the Trust
Desirable
- Administration background
- Knowledge of the PCMIS and Paris electronic clinical information systems
- Advanced keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
