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Greater Manchester Mental Health NHSFT

Incident Administrator

The closing date is 18 August 2025

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Job summary

This is an exciting opportunity for a conscientious team player to join the Incident Team. The successful candidate will support the day to day administration of the Trust incident reporting system and the coordination of investigations ensuring the data quality checking, approval, monitoring and preparation of documentation surrounding incidents are updated daily.

The post holder will need to have good attention to detail, time management skills and a good knowledge and understanding of Microsoft Office Packages.

This post reflects the Trust's commitment to patient safety. The ideal candidate would possess excellent administration skills and be able to maintain a focused approach to their work, whilst working in a busy office environment.

Main duties of the job

The Incident Administrator will be responsible for the data quality checking, approval, monitoring of incidents and the preparation of investigation documentation surrounding incidents as required by the Trust.

They will also liaise closely with operational staff across the Trust in supporting the reporting and management of Incidents.

The Incident Administrator will be responsible for maintaining processes to ensure that GMMH respond to incidents and investigations in a timely manner across the GMMH footprint.

The postholder will have excellent organisational and time management skills with the ability to prioritise a busy workload in a fast-paced office environment.

Maintain discreetness and professionalism in the management of highly sensitive and emotive information relating to serious untoward Incidents effecting staff and service users.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Details

Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

437-7297050

Job locations

Knowsley Building

Bury New Road, Prestwich

Manchester

M25 3BL


Job description

Job responsibilities

For detailed job description, main duties and person specification, please see attached document.

Staff benefits

  • Pay Enhancement
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)

Job description

Job responsibilities

For detailed job description, main duties and person specification, please see attached document.

Staff benefits

  • Pay Enhancement
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)

Person Specification

Qualifications

Essential

  • Recognised competency based level 2 qualification or equivalent demonstrable experience with an administrative role

Experience

Essential

  • Setting up and maintaining databases/spreadsheets, preferably using risk management software
  • Producing reports, data and tables, presenting in varied formats e.g. Excel, Word

Desirable

  • Using Integrated Risk Management System

Knowledge

Desirable

  • Knowledge of incidents administration at a similar level including data monitoring experience

Skills & Abilities

Essential

  • The ability to manage highly sensitive and emotive information
Person Specification

Qualifications

Essential

  • Recognised competency based level 2 qualification or equivalent demonstrable experience with an administrative role

Experience

Essential

  • Setting up and maintaining databases/spreadsheets, preferably using risk management software
  • Producing reports, data and tables, presenting in varied formats e.g. Excel, Word

Desirable

  • Using Integrated Risk Management System

Knowledge

Desirable

  • Knowledge of incidents administration at a similar level including data monitoring experience

Skills & Abilities

Essential

  • The ability to manage highly sensitive and emotive information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Knowsley Building

Bury New Road, Prestwich

Manchester

M25 3BL


Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Knowsley Building

Bury New Road, Prestwich

Manchester

M25 3BL


Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Incident Team Manager

Amelia Smith

amelia.smith@gmmh.nhs.uk

01613582099

Details

Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

437-7297050

Job locations

Knowsley Building

Bury New Road, Prestwich

Manchester

M25 3BL


Supporting documents

Privacy notice

Greater Manchester Mental Health NHSFT's privacy notice (opens in a new tab)