Job summary
The Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient's attendance and clinical outcome on the PARIS system. The Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department. Providing a confidential, efficient patient-friendly and outside agency contact service. Integral to the role with be the maintaining of the clinic administration functions on PARIS patient record system.
The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.
The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.
All agents participate in cover service for other reception areas on a rotational basis and adopt a flexible approach to working.
Main duties of the job
Responsible for providing an efficient appointment booking system when the service user is entering or leaving clinic areas.
- Responsible for clerical processes associated with the non-attendance of outpatients.
- Responsible for dealing with telephone enquiries from staff, wards, and other departments.
- Monitor own performance against agreed objectives as identified in the appraisal process.
Please see job description
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users
Job description
Job responsibilities
Full details of role and responsibility can be found in the attached job description and person specification
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
Full details of role and responsibility can be found in the attached job description and person specification
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Education/Qualifications
Essential
- RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Math's.
Desirable
- Other relevant IT qualifications
Experience
Essential
- Have experience of working in an office environment
- Have experience of working in an office environment that ensure confidentiality is maintained at all times
Desirable
- Have experience of working with members of the public. Including patients/service users
- Familiar with all office equipment
- Experience of working in healthcare setting
Skills and Abilities
Essential
- oEffective time management skills oThe ability to prioritise and plan conflicting and complex work demands.
- oAn excellent telephone Manner
- oOutstanding communication Skills
- oAdvanced keyboard Skills oThe ability to navigate IT systems, Inc. Excel, Word, and PowerPoint
- oA caring and sensitive attitude when communicating with staff and patients. oA mature disposition oAbility to be numerate and provide statistical data accurately
Desirable
- oPatient administration background oKnowledge of the EPR system
Person Specification
Education/Qualifications
Essential
- RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Math's.
Desirable
- Other relevant IT qualifications
Experience
Essential
- Have experience of working in an office environment
- Have experience of working in an office environment that ensure confidentiality is maintained at all times
Desirable
- Have experience of working with members of the public. Including patients/service users
- Familiar with all office equipment
- Experience of working in healthcare setting
Skills and Abilities
Essential
- oEffective time management skills oThe ability to prioritise and plan conflicting and complex work demands.
- oAn excellent telephone Manner
- oOutstanding communication Skills
- oAdvanced keyboard Skills oThe ability to navigate IT systems, Inc. Excel, Word, and PowerPoint
- oA caring and sensitive attitude when communicating with staff and patients. oA mature disposition oAbility to be numerate and provide statistical data accurately
Desirable
- oPatient administration background oKnowledge of the EPR system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
