Job summary
The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.
The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
This post will assist in the maintenance of a safe and therapeutic environment for staff, visitors and service users, working within all relevant policies, standards and with particular reference to those relating to information governance, safety, security andservice user confidentiality.
Main duties of the job
Responsibility for directing service users and visitors to their desired location/ appointment
Responsible for dealing with telephone enquiries from staff, service users, carers, wards and other departments and agencies.
Create a welcoming atmosphere and environment.
Responsible for communicating effectively, professionally and effectively to both patients and other members of staff, at all times.
Ensure Trust guidelines, policies and procedures regarding confidentiality, disclosure of information and the Data Protection Act are observed at all times.
Facilitate improved communication within departments between, clinicians, nurses and service users.
To highlight any potential delays and problems within reception services which may impinge on the effective and efficient running of the service.
To undertake and improve communication with service users including non-English speaking and hearing impaired.
To develop good working relationships with all service users.
Provide non-clinical advice to service users / relatives and carers on appointments and services.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
For more information on the main duties or further information of the role, please refer to the attached job description and person specification.
Use of Artificial Intelligence (AI)
Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.
We want to highlight the importance of integrity and authenticity in your application form and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.
We are looking for you to demonstrate personal experiences of how you meet the essential criteria and as an NHS Employer, we value authenticity and honesty.
Job description
Job responsibilities
For more information on the main duties or further information of the role, please refer to the attached job description and person specification.
Use of Artificial Intelligence (AI)
Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.
We want to highlight the importance of integrity and authenticity in your application form and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.
We are looking for you to demonstrate personal experiences of how you meet the essential criteria and as an NHS Employer, we value authenticity and honesty.
Person Specification
Education/ Qualifications
Essential
- Maths and English GCSE or above
Experience
Essential
- Excellent telephone manner.
- Excellent communication skills.
- Punctual, Reliable, Flexible.
- Good attendance record
- Able to manage in a high-pressured environment.
- Experience with service users / patients.
- Working in a confidential environment.
Desirable
- Patient administration background.
- Use of EPR
Knowledge
Essential
- Patient confidentiality.
- The Data Protection Act.
- Use of office equipment.
Desirable
- Use of the Paris system or EPR
Skills and Abilities
Essential
- Time management.
- Prioritisation of tasks.
- Excellent telephone manner.
- Keyboard skills.
Person Specification
Education/ Qualifications
Essential
- Maths and English GCSE or above
Experience
Essential
- Excellent telephone manner.
- Excellent communication skills.
- Punctual, Reliable, Flexible.
- Good attendance record
- Able to manage in a high-pressured environment.
- Experience with service users / patients.
- Working in a confidential environment.
Desirable
- Patient administration background.
- Use of EPR
Knowledge
Essential
- Patient confidentiality.
- The Data Protection Act.
- Use of office equipment.
Desirable
- Use of the Paris system or EPR
Skills and Abilities
Essential
- Time management.
- Prioritisation of tasks.
- Excellent telephone manner.
- Keyboard skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
