Job summary
The Receptionist will be an integral member of the Capital, Estates and Facilities Directorate who will be expected to work, quickly, proactively and accurately in a fast-paced environment to deliver a high quality and comprehensive service.
The post holder will be interactive and will liaise with a variety of customers, both internal and external to the Trust, building an excellent working relationship providing an efficient, effective and professional reception service.
The post holder will work as part of the Facilities Team and will be required to work closely with their colleagues, providing a flexible comprehensive service offering cover for colleagues when necessary, for which full training will be provided.
Main duties of the job
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Assist with room booking requests/ queries via telephone or email, booking rooms on behalf of users where required escalated any issues to Manager.
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Use room booking system on the MICAD Room Booking System, ensuring no double bookings occur.
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As needed cancelling room bookings & juggling booking requests to accommodate priority meetings.
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To act as first point of contact for the building, determining business needs and assisting all visitors with a welcoming, courteous, professional, friendly and helpful attitude at all times.
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Ensure all visitors sign in and out of the building and are provided with relevant identification where required.
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Contacting staff when appropriate to announce/advise visitor arrival.
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To ensure all reception duties and processes are carried out in a timely and accurate manner.
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To ensure all emails received in the 'generic reception email' account are responded to and any requests/queries are dealt with.
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Ensuring the meeting rooms are in a suitable state prior to commencement of the meeting and the audio-visual (AV) equipment is switched on and working.
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Liaise with Logistic Team to ensure room layouts are correct & partitions opened/closed if required.
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To process car parking payments (both cash and card) and liaise with Help Desk Team to keep them informed about any new payments
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About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Details
Date posted
20 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
437-7198151
Job locations
Prestwich Site, The Curve
Bury New Road
Manchester
M25 3BL
Employer details
Employer name
Greater Manchester Mental Health NHSFT
Address
Prestwich Site, The Curve
Bury New Road
Manchester
M25 3BL
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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