Job summary
The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.
The postholder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will also be required to undertake general clerical duties within the reception.
To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact at some sites and therefore, good communication skills are essential.
To meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other North Manchester sites reception areas.
Main duties of the job
Provide admin support to the clinical team.
Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
Monitor your own performance against agreed objectives as identified in the appraisal process.
Ensuring general tidiness of the reception environment.
Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties.
Recording messages accurately in the daily diary for all team members
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7800 members of staff, who deliver services from more than 160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- Employee Assistance programme
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- Employee Assistance programme
Person Specification
Education/Qualification
Essential
- RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Math's.
Desirable
- Other relevant IT qualifications
Experience
Essential
- Have experience of working in a busy office environment.
- Have experience of working in an office environment that ensure confidentiality is maintain at all times
Desirable
- Have experience of working with members of the public. Including patients/service users
- Experience of working in healthcare setting
Knowledge
Essential
- oThe Data Protection Act oPatient Confidentiality
Desirable
- oMental Health issues and challenges
Skills and abilities
Essential
- oEffective time management skills oThe ability to prioritise and plan conflicting and complex work demands. oAn excellent telephone Manner oOutstanding communication Skills oAdvanced keyboard Skills oThe ability to navigate IT systems, Inc. Excel, Word, and PowerPoint oA caring and sensitive attitude when communicating with staff and patients. oA mature disposition oAbility to be numerate and provide statistical data accurately
Desirable
- There is a frequent requirement to travel within the area to fulfil the role and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.
Person Specification
Education/Qualification
Essential
- RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Math's.
Desirable
- Other relevant IT qualifications
Experience
Essential
- Have experience of working in a busy office environment.
- Have experience of working in an office environment that ensure confidentiality is maintain at all times
Desirable
- Have experience of working with members of the public. Including patients/service users
- Experience of working in healthcare setting
Knowledge
Essential
- oThe Data Protection Act oPatient Confidentiality
Desirable
- oMental Health issues and challenges
Skills and abilities
Essential
- oEffective time management skills oThe ability to prioritise and plan conflicting and complex work demands. oAn excellent telephone Manner oOutstanding communication Skills oAdvanced keyboard Skills oThe ability to navigate IT systems, Inc. Excel, Word, and PowerPoint oA caring and sensitive attitude when communicating with staff and patients. oA mature disposition oAbility to be numerate and provide statistical data accurately
Desirable
- There is a frequent requirement to travel within the area to fulfil the role and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
